HG KRK EB

Klikając w przycisk „Aplikuj”, „Aplikuj teraz” lub w inny sposób wysyłając zgłoszenie rekrutacyjne do __________ (Pracodawca, administrator danych), zgadzasz się na przetwarzanie przez Pracodawcę Twoich danych osobowych zawartych w zgłoszeniu rekrutacyjnym w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.

Pełną informację odnośnie przetwarzania Twoich danych osobowych znajdziesz 
Antal SSC/BPO

German Helpdesk

Antal SSC/BPOO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Kraków
    Kraków, małopolskie
  • Ważna jeszcze 14 dni
    do: 19 lip 2020
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

Antal SSC/BPO

Kraków

Kraków

Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

We offer You the opportunity use Your language skills, learn new skills on daily basis and develop in a supportive and dynamic environment.

If that sounds interesting to You, we are waiting for your CV!

 

For our Client - one of the largest banking and financial services organisations in the world – we are currently looking for Helpdesk with German in Kraków

HELPDESK SUPPORT WITH GERMAN

Location: Kraków
HG KRK EB
Responsibilities: 
  • Provide technical support to internal users with a focus on delivering excellent customer experience
  • Handle telecoms requests in a timely manner according to procedures,
  • Understand the customer’s issue and ensure that the necessary action is carried out to resolve it
  • Resolve a high percentage of calls at first point of contact through the use of the knowledge base
  • Raise incidents/tickets to escalate problems to second and third level support areas as appropriate
  • Document incidents properly with accordance to quality standards
  • Ensure that the ticket kickback/errors are maintained low
  • Handle optimal number of calls/tickets based on volume
  • Focus on identifying projects/opportunities for process improvement to eliminate calls
  • Provide support to the Team and Team Leaders/Manager
  • You will be part of the international Technical Support team
Requirements:
  • Fluent German Language – written and spoken,Fluent  English language – written and spoken
  • Excellent interpersonal and communication skills
  • Proactive and self-motivated attitude
  • Experience in international and multicultural environment
  • Quick learner with an ability to share knowledge
  • Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations
  • Great analytics thinking and problem solving skills
  • Basic knowledge of networking, IT infrastructure and good knowledge of MS Office tools
 

 

We offer:

  • Stable job in professional team which might be a good career start point or continuation in dynamic IT environment
  • Comprehensive training for new joiners
  • Car parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),  Fresh fruit on the floor and good coffee in the kitchen
  • Team building events
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.  

If You are interested apply now by clicking button APLIKUJ TERAZ


To learn more about Antal, please visit www.antal.pl

We offer You the opportunity use Your language skills, learn new skills on daily basis and develop in a supportive and dynamic environment.

If that sounds interesting to You, we are waiting for your CV!

 

For our Client - one of the largest banking and financial services organisations in the world – we are currently looking for Helpdesk with German in Kraków

HELPDESK SUPPORT WITH GERMAN

Numer ref.: HG KRK EB
Responsibilities: 
  • Provide technical support to internal users with a focus on delivering excellent customer experience
  • Handle telecoms requests in a timely manner according to procedures,
  • Understand the customer’s issue and ensure that the necessary action is carried out to resolve it
  • Resolve a high percentage of calls at first point of contact through the use of the knowledge base
  • Raise incidents/tickets to escalate problems to second and third level support areas as appropriate
  • Document incidents properly with accordance to quality standards
  • Ensure that the ticket kickback/errors are maintained low
  • Handle optimal number of calls/tickets based on volume
  • Focus on identifying projects/opportunities for process improvement to eliminate calls
  • Provide support to the Team and Team Leaders/Manager
  • You will be part of the international Technical Support team
Requirements:
  • Fluent German Language – written and spoken,Fluent  English language – written and spoken
  • Excellent interpersonal and communication skills
  • Proactive and self-motivated attitude
  • Experience in international and multicultural environment
  • Quick learner with an ability to share knowledge
  • Ability to work against challenging targets and thrive in a team environment with the willingness to adapt to a wide range of situations
  • Great analytics thinking and problem solving skills
  • Basic knowledge of networking, IT infrastructure and good knowledge of MS Office tools
 

 

We offer:

  • Stable job in professional team which might be a good career start point or continuation in dynamic IT environment
  • Comprehensive training for new joiners
  • Car parking few minutes away from the office
  • Relax room (with massage chairs and area for yoga/stretch)
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
  • Game room (with Xbox, PS consoles and foosball table),  Fresh fruit on the floor and good coffee in the kitchen
  • Team building events
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.  

If You are interested apply now by clicking button APLIKUJ TERAZ

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