Hemmersbach Central Support Spółka z o.o. Sp. k.

German speaking Service Desk Agent

Hemmersbach Central Support Spółka z o.o. Sp. k. O firmie

Hemmersbach Central Support Spółka z o.o. Sp. k.

Marcina 11

Katowice

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
German speaking Service Desk Agent
WORKPLACE: Katowice

YOUR TASKS

  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents, requests and reports
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

OUR REQUIREMENTS

  • Excellent German
  • Very good English
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Strong organizational skills with ability to prioritize effectively
  • Readiness to work 8 hour shifts (Monday-Friday, between 6am - 7pm)
     

Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment
  • Knowledge of other languages

YOUR BENEFITS

  • Development: trainings during your first weeks in your new role
  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members

Would you like to join our team? Please send your CV in English.

Please send your application together with the following clause:”I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, not required by the law, includingall attached documents, submitted on my own initiative” concerning "redundant" data.
If you consent to the processing of your personal data for the purposes of future recruitment processes, please add the following clause to the content of the application documents: "I hereby give consent for my personal data included in my application to be processed by the resperive company of Hemmersbach also for the purposes of further recruitment processes”.
 
 
"I hereby give consent for my personal data included in my application to be processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (...) (General Data Protection Regulation).
 
I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, not required by the law, including all attached documents, submitted on my own initiative."
 
I hereby give consent for my personal data included in my application to be processed by the respective company of Hemmersbach also for the purposes of further recruitment processes.”
We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
German speaking Service Desk Agent

YOUR TASKS

  • Troubleshooting and relating resolution procedures to non-technical end-users
  • Opening, closing and monitoring of incidents, requests and reports
  • Monitoring the correct timelines (SLA)
  • Contacting the end-user via phone, e-mail & chat
  • Providing input toward knowledge base maintenance

OUR REQUIREMENTS

  • Excellent German
  • Very good English
  • Interest in fixing technical problems
  • Excellent communication skills with the ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations
  • Strong organizational skills with ability to prioritize effectively
  • Readiness to work 8 hour shifts (Monday-Friday, between 6am - 7pm)
     

Would be an asset:

  • Help/Service desk background
  • Experience in working in SLA driven environment
  • Knowledge of other languages

YOUR BENEFITS

  • Development: trainings during your first weeks in your new role
  • Reliability: a secure job position in an exponentially growing international company
  • Variety: exciting projects and challenges within your own responsibility
  • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
  • Openness: Direct and informal communication even at management level
  • A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities: Great possibilities for professional, personal and language training
  • Initial Help: buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members

Would you like to join our team? Please send your CV in English.

 

Please send your application together with the following clause:”I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, not required by the law, includingall attached documents, submitted on my own initiative” concerning "redundant" data.
If you consent to the processing of your personal data for the purposes of future recruitment processes, please add the following clause to the content of the application documents: "I hereby give consent for my personal data included in my application to be processed by the resperive company of Hemmersbach also for the purposes of further recruitment processes”.
 
 
"I hereby give consent for my personal data included in my application to be processed by Hemmersbach GmbH & Co.KG or affiliated enterprises of the Hemmersbach group (depending which of the above entities the job offer refers to) for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (...) (General Data Protection Regulation).
 
I hereby consent to processing of my personal data by the respective company of Hemmersbach exclusively for the recruitment process within the scope of all data included in my job application, not required by the law, including all attached documents, submitted on my own initiative."
 
I hereby give consent for my personal data included in my application to be processed by the respective company of Hemmersbach also for the purposes of further recruitment processes.”

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