German speaking Service Desk Agent

  • Wrocław, Bielany Wrocławskie (pow. wrocławski), dolnośląskie
  • Specjalista
  • 18.05.2019
  • Ważna jeszcze 0 dni (do 17.06.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

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    Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.

     

    For our Central Service Desk Team we are seeking the following:

    German speaking Service Desk Agent
    WORKPLACE: Wrocław (okolice), Bielany Wrocławskie (pow. wrocławski)

    Your tasks:

    • Opening, monitoring and updating incidents in our ticketing system
    • Data validation, analysis and reporting
    • Monitoring the correct timelines (SLA) and ticket flow
    • Collaboration with our engineers and managers
    • Contact with end user

    Our requirements:

    • Very good German and English skills (in speaking & writing)
    • MS Office knowledge (especially Excel and Outlook)
    • Basic IT knowledge
    • Very good analytical skills
    • Proactive and flexibility to take over new tasks
    • Openness to gain new knowledge and skills

    Your benefits:

    • Reliability: a secure job position in an exponentially growing international company
    • Variety: exciting projects and challenges within your own responsibility
    • Team Spirit: strong team spirit and a great working atmosphere in a friendly team
    • Openness: Direct and informal communication even at management level
    • Career Opportunities: Great possibilities for professional, personal and language training
    • Initial Help: buddy programme to help you get started, a welcome pack included
    • A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
    • Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw

    Please add statements:

    „I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).” 

    “ I hereby give consent for my personal data included in my application to be processed by Hemmersbach also for the purposes of further recruitment processes.”