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GLCM Digital Client Service Specialist (English and German)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.

  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.

  • Demonstrate a sound knowledge of the payment industry and its associated processes and systems.

  • Assistance in the retention the client and respond positively increasing the likelihood of new business from the client.

Our requirements

  • Fluent in English and European Language of the country the Team services (German)

  • Exceptional Client focus and orientation

  • Must be able to analyse, summarise and communicate complicated problems and provide action recommendations to any level of Client and Bank escalation chain

  • Technical aptitude combined with global and corporate banking experience would be desirable

  • Broad-based knowledge of the HSBC Group companies and product ranges

  • Comprehensive knowledge of the banks clearing systems

  • Previous technical helpdesk experience preferred but not required

  • Euro-clearing Services / Global Cash Management

  • Experience and proficiency with web-based technologies

What we offer

  • Stable job in professional team

  • Car parking few minutes away from the office

  • Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Game room (with Xbox, PS consoles and foosball table)

  • Fresh fruit on the floor and good coffee in the kitchen

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Receives customer calls and Emails in a call centre environment. Responsible for relationship building and account management while resolving customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.