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GLCM Digital Client Service Specialist (English and Spanish)

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.

  • Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.

  • Receive/make calls/Emails from/to customers (internal/ external).

  • Act effectively on all customer feedback.

  • Ensure that the customer issues / problems are effectively investigated and resolved.

  • Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.

  • Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made.

Our requirements

  • Fluent in English, Spanish.

  • Exceptional Client focus and orientation.

  • Comprehensive knowledge of the banks clearing systems would be desirable but not required.

  • Previous technical helpdesk experience preferred but not required.

  • Experience and proficiency with web-based technologies.

What we offer

  • Stable job in professional team

  • Car parking few minutes away from the office

  • Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists

  • Game room (with Xbox, PS consoles and foosball table)

  • Fresh fruit on the floor and good coffee in the kitchen

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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