sharing the costs of sports activities
GLCM Digital Client Service Specialist (English and Spanish)
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kapelanka 42a, KrakówKraków, Lesser Poland
- Offer expired a month ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.
Provide excellent client management support, improve client engagement and resolve the majority of client enquires at the first point of contact.
Receive/make calls/Emails from/to customers (internal/ external).
Act effectively on all customer feedback.
Ensure that the customer issues / problems are effectively investigated and resolved.
Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.
Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made.
Fluent in English, Spanish.
Exceptional Client focus and orientation.
Comprehensive knowledge of the banks clearing systems would be desirable but not required.
Previous technical helpdesk experience preferred but not required.
Experience and proficiency with web-based technologies.
What we offer
Stable job in professional team
Car parking few minutes away from the office
Relax room (with massage chairs and area for yoga/stretch)
Bicycle racks in the underground garage and around the office; showers dedicated to cyclists
Game room (with Xbox, PS consoles and foosball table)
Fresh fruit on the floor and good coffee in the kitchen
Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.