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(GLCM Digital) HSBCnet Operations Specialist (English and French)
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 25 days ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Delivering high-quality customer service,
Customer Implementation,
Validation of HSBCnet documentation,
Make required set up in systems,
Acquire and update knowledge on products and procedures,
Work on multiple systems,
Make calls to customers (internal/ other group entities),
Coordinate activities between various entities,
Guarantee quality and deadlines,
Contribute to the achievement of team objectives,
Apply compliance and maintain HSBC internal control standards.
Our requirements
At least 1 year of professional experience in customer service area,
Fluent English and French language skills,
Technical skills combined with global and corporate banking experience would be desirable,
Basic knowledge on Trade Finance products would be an advantage,
Ability to write business letters and reports,
Ability to build rapport with a wide range of stakeholders.
What we offer
Stable job in professional team,
Car parking few minutes away from the office,
Relax room (with massage chairs and area for yoga/stretch),
Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,
Game room (with Xbox, PS consoles and foosball table),
Fresh fruit on the floor and good coffee in the kitchen,
Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
Job Description
HSBCnet Operations Specialist is responsible for the implementation and support of HSBCnet e-Channels for Clients in accordance with HSBC procedures and standards.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.