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(GLCM Digital) HSBCnet Operations Specialist (English and French)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 25 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

Your responsibilities

  • Delivering high-quality customer service,

  • Customer Implementation,

  • Validation of HSBCnet documentation,

  • Make required set up in systems,

  • Acquire and update knowledge on products and procedures,

  • Work on multiple systems,

  • Make calls to customers (internal/ other group entities),

  • Coordinate activities between various entities,

  • Guarantee quality and deadlines,

  • Contribute to the achievement of team objectives,

  • Apply compliance and maintain HSBC internal control standards.

Our requirements

  • At least 1 year of professional experience in customer service area,

  • Fluent English and French language skills,

  • Technical skills combined with global and corporate banking experience would be desirable,

  • Basic knowledge on Trade Finance products would be an advantage,

  • Ability to write business letters and reports,

  • Ability to build rapport with a wide range of stakeholders.

What we offer

  • Stable job in professional team,

  • Car parking few minutes away from the office,

  • Relax room (with massage chairs and area for yoga/stretch),

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists,

  • Game room (with Xbox, PS consoles and foosball table),

  • Fresh fruit on the floor and good coffee in the kitchen,

  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

Job Description

HSBCnet Operations Specialist is responsible for the implementation and support of HSBCnet e-Channels for Clients in accordance with HSBC procedures and standards.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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