Global IT Support

DHI POLSKA sp. z o.o.

Solving 1. and 2. Level Support Tasks from the DHI Service Desk.
End user support in our Windows and Office 365 environment and other standard software applications.
End User support related to laptops and modelling machines.
Windows Deployment - including the initial introduction to IT at DHI to new colleagues on-boarding.
Manning of the Service Desk– when it´s your turn in the schedule.
Assist 3. level support and operation by collaborating with the Infrastructure and Network teams.
Assist DHI Customer Care team with incidents where there is technical aspects or root cause.
Co-operation and co-support with the Business System team (SharePoint and Office 365 solutions).
Granting passwords and accesses for local employees to local systems.
Ordering, distributing, and keeping inventory of IT equipment in DHI Poland following Global standards and procedures.
Providing support in the selection of solutions, purchasing, warranty and post-warranty repairs of computer equipment necessary for the implementation of projects.
Delivering IT assistance on national and international projects with water engineers using different collaboration terms.
Participation in workshops and integration outings and trips.

Good knowledge of computer equipment and practical experience with laptops, smartphones, tablets, printers, etc. (assembly, installation, configuration, diagnostics, repair, maintenance, coordination of warranty and service repairs).
Knowledge of issues and the ability to configure operating systems, network, wifi, network printing, connecting a projector, audio equipment.
Practical experience in the field of software (installation, update, interventions with end users).
Knowledge of Microsoft Office 365 package.
Technical knowledge about collaboration tools of different kind.
Ability to communicate at all levels.
Good level of English language (speaking and writing). With daily base in Poland, Polish language skills are valued.
Responsible and forthcoming attitude.
Good organization of own work.

Work within international consultancy and software company with Offices around the world.
Daily work with colleagues of many nationalities.
Being a trusted member of a Global Support Team with IT colleagues in several countries.
Being supported by both a global and a local mentor who will introduce you to the Global IT Support position.
Homebase in the Rzeszów office and working on-line especially using Teams.

Comfortable working conditions.
Flexible working hours.
Benefits: medical care, life insurance, sports package, English lessons during working hours, prepaid cards, recommendation package, participation in charity initiatives, Christmas packages.
Individual development program (training, courses)

Recruitment stages

Phone screening

Teams or in-person meeting

Decision

DHI Polska Sp. z o.o., expert in the field of substantive consulting and implementation of IT solutions in water management.