Global IT Support

DHI POLSKA sp. z o.o.

  • Rzeszów

    Rzeszów, Subcarpathia
  • offer expired 2 months ago
  • contract of employment, contract of mandate, B2B contract
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work
  • Immediate employment

Technologies we use

Expected

  • Office 365

Operating system

Your responsibilities

  • Solving 1. and 2. Level Support Tasks from the DHI Service Desk.

  • End user support in our Windows and Office 365 environment and other standard software applications.

  • End User support related to laptops and modelling machines.

  • Windows Deployment - including the initial introduction to IT at DHI to new colleagues on-boarding.

  • Manning of the Service Desk– when it´s your turn in the schedule.

  • Assist 3. level support and operation by collaborating with the Infrastructure and Network teams.

  • Assist DHI Customer Care team with incidents where there is technical aspects or root cause.

  • Co-operation and co-support with the Business System team (SharePoint and Office 365 solutions).

  • Granting passwords and accesses for local employees to local systems.

  • Ordering, distributing, and keeping inventory of IT equipment in DHI Poland following Global standards and procedures.

  • Providing support in the selection of solutions, purchasing, warranty and post-warranty repairs of computer equipment necessary for the implementation of projects.

  • Delivering IT assistance on national and international projects with water engineers using different collaboration terms.

  • Participation in workshops and integration outings and trips.

Our requirements

  • Good knowledge of computer equipment and practical experience with laptops, smartphones, tablets, printers, etc. (assembly, installation, configuration, diagnostics, repair, maintenance, coordination of warranty and service repairs).

  • Knowledge of issues and the ability to configure operating systems, network, wifi, network printing, connecting a projector, audio equipment.

  • Practical experience in the field of software (installation, update, interventions with end users).

  • Knowledge of Microsoft Office 365 package.

  • Technical knowledge about collaboration tools of different kind.

  • Ability to communicate at all levels.

  • Good level of English language (speaking and writing). With daily base in Poland, Polish language skills are valued.

  • Responsible and forthcoming attitude.

  • Good organization of own work.

This is how we organize our work

This is how we work

  • in house

What we offer

  • Work within international consultancy and software company with Offices around the world.

  • Daily work with colleagues of many nationalities.

  • Being a trusted member of a Global Support Team with IT colleagues in several countries.

  • Being supported by both a global and a local mentor who will introduce you to the Global IT Support position.

  • Homebase in the Rzeszów office and working on-line especially using Teams.

  • Comfortable working conditions.

  • Flexible working hours.

  • Benefits: medical care, life insurance, sports package, English lessons during working hours, prepaid cards, recommendation package, participation in charity initiatives, Christmas packages.

  • Individual development program (training, courses)

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • coffee / tea

  • drinks

  • parking space for employees

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • charity initiatives

  • participation in professional trainings&courses

  • free language clasess

Recruitment stages
1

Phone screening

2

Teams or in-person meeting

3

Decision

DHI POLSKA sp. z o.o.

DHI Polska Sp. z o.o., expert in the field of substantive consulting and implementation of IT solutions in water management.

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