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Global Operations Consultant

eSky.pl S.A.

  • Katowice

    Katowice, Silesian
  • valid for 20 days
    until: 25 Dec 2021
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • More than one vacancy
    vacancies: 5
  • remote recruitment

Your responsibilities

  • Post-sales handling of low cost airline bookings, including:

  • Issuing bookings;

  • Making changes, refunds and other services to the booking;

  • Processing refunds for the customer;

  • Issuing insurance;

  • Verifying bank payments and processing payments;

  • Liaising with external suppliers and other eSky departments.

Our requirements

  • Ability to adapt communication language to the recipient, including in writing;

  • Analytical skills to assist in problem solving;

  • Ability to work under time pressure;

  • Good command of spoken and written English;

  • Ability to work shift work, including night hours;

  • Experience related to customer service will be an advantage.

What we offer

  • Attractive salary (base + attractive bonus system)

  • Relaxed, friendly atmosphere

  • Work in the company's headquarters and cooperation with an international and dispersed team

  • Opportunities for development (participation in training, development opportunities within the organisation),

  • Great working environment, adapted to the hybrid model

  • Attractive location - Katowice Zawodzie (near the University of Economics)

  • Benefits

  • private medical care

  • life insurance

  • flexible working time

This is how we work
This is how we work