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Global Operations Performance Manager

CONECTYS POLAND sp. z o.o.About the company

  • Półwiejska 42, Poznań
    Poznań, Greater Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)


Półwiejska 42


Your responsibilities

  • You will define WFM policies, processes, and procedures applicable in all Conectys Delivery Sites (methodologies, tools, and other procedural elements)

  • You will design frameworks and secures adequate business forecasts and operations reports to support effective business decision

  • You will liaise with peers in support departments to align WFM and Operations Reporting infrastructure, policies, processes and strategic plans

  • You will liaise with Regional Delivery Managers to facilitate bidirectional communication

  • You will support regions’ capabilities for adequate implementation of WFM and Operations Reporting policies, processes, and action plans

  • You will secure the competitive position of Conectys by scouting for and securing implementation of WFM and Operations Reporting solutions

  • You will manage the Global Operations Support Center Performance Management Team and resources

Our requirements

  • 3 years in a similar position in BPO industry: Operations Manager, Workforce Manager, Performance Manager

  • People management experience

  • C1 level English

  • PC skills: MSOffice

  • Contact Center Business Acumen & Strategic Solutions

What we offer

  • An attractive salary and performance bonuses

  • Meal tickets, private medical insurance, Bookster, and other benefits

  • Work from home possibility (during the covid-19 pandemic)

  • Easter & Christmas gifts

  • A professional work environment in a fast-growing company

  • International career opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • flexible working time

  • fruits

  • no dress code

  • coffee / tea

  • drinks

  • leisure zone

  • meal passes

  • christmas gifts

  • employee referral program


Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.

We also strongly believe in Fun @ Work, so much that we've made it one of our core values.

We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.

We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.

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