sharing the costs of sports activities
- Półwiejska 42, PoznańPoznań, Greater Poland
- Offer expired a month ago
- Remote recruitment
- Remote work
- contract of employment
- specialist (Mid / Regular), senior specialist (Senior)
You will define WFM policies, processes, and procedures applicable in all Conectys Delivery Sites (methodologies, tools, and other procedural elements)
You will design frameworks and secures adequate business forecasts and operations reports to support effective business decision
You will liaise with peers in support departments to align WFM and Operations Reporting infrastructure, policies, processes and strategic plans
You will liaise with Regional Delivery Managers to facilitate bidirectional communication
You will support regions’ capabilities for adequate implementation of WFM and Operations Reporting policies, processes, and action plans
You will secure the competitive position of Conectys by scouting for and securing implementation of WFM and Operations Reporting solutions
You will manage the Global Operations Support Center Performance Management Team and resources
3 years in a similar position in BPO industry: Operations Manager, Workforce Manager, Performance Manager
People management experience
C1 level English
PC skills: MSOffice
Contact Center Business Acumen & Strategic Solutions
What we offer
An attractive salary and performance bonuses
Meal tickets, private medical insurance, Bookster, and other benefits
Work from home possibility (during the covid-19 pandemic)
Easter & Christmas gifts
A professional work environment in a fast-growing company
International career opportunities
private medical care
flexible working time
no dress code
coffee / tea
employee referral program
CONECTYS POLAND sp. z o.o.
Conectys is a global organization with centers on 3 continents and in 7 countries. We are all about transparency, modesty, and growth.
We also strongly believe in Fun @ Work, so much that we've made it one of our core values.
We have the best possible clients in gaming, high tech, travel, retail, finance, and other key industries.
We are also recognized for premium BPO services with 10 awards received in the past 3 years alone.