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Global Process Expert Europe Record to Report


  • Opolska 100, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • expert
  • remote recruitment


Opolska 100


Your responsibilities

  • Translating global process strategy and priorities into regional key focus areas, in preparation of alignment between Global Process Lead and Senior Process Manager

  • Supporting process priority alignments between HGSS operations and OpCo stakeholders, representing the global process team

  • Quality & progress assurance role in global/regional deployment of projects

  • Identifing opportunities to mature the process towards target state, drivin process excellence through CPI, projects and product teams

  • Maintaining and optimize global process flows, standards and policies

  • As part of the global process team, delivering towards the actions on the global process agenda

  • Translating global process strategy into regional key focus areas

  • Aligning key focus and priorities from process strategy with regional operations and OpCo stakeholders

  • Providing process expertise to grow process towards target state, safe guarding the standards

  • Identifying opportunities to mature the process-enabling digital solutions towards target state, working closely with product teams and key user groups, to embed improvements on the product roadmap

  • Quality & progress assurance role in regional deployment of projects

  • Acting as first point of escalation for project team during global/regional project deployment, regarding issues and derogation

  • Delivering towards the actions on the global process agenda ie. BASE Standing org support for BRD approval, global process maintenance in ARIS, Global data standards review and GDS support in guarding standards, global policy, procedures and standards input and maintenance

  • KPI tree updates on scope and definition, including ensuring out in regional KPI tree for the region

  • Regional contact for OpCo queries

  • Review and advise on incoming derogation requests for OpCo’s in region and align with GPL

  • Process maturity assessment planning, roll out and evaluation, in close collaboration with Process Specialist

  • Roll out PEX programs in the region, supporting OpCo and HGSS in the route to Process Excellence

  • Leveraging regional external network for benchmarking and best practise gathering

Our requirements

  • Qualifications: Master, plus relevant certification on the assigned expertise area

  • 4-6 years experience required in a similar role/ a complex international environment

  • Experience in a mid-level reporting & accounting, commercial or business control at OpColevel or in shared services environment, with exposure to relevant enabling technology and ERP systems

  • Stakeholder management across Regional and OpCo

  • Experience with End to End process oriented thinking, combination of analytical and conceptual thinking

  • Experience within transformational projectsExperience in facilitating process design/validation workshops

  • Knowledge and understanding Continuous Process Improvement (TPM/Lean/Six Sigma), Project Management methodologies and Agile ways of working

  • Fluent English language

  • Excellent problem solving skills

  • Lean/Six Sigma Green Belt certified

  • Self starter Assertive

What we offer

  • Private Medical Healthcare

  • Performance bonus

  • Sodexo card

  • Life insurance

  • Referral program

  • Development opportunities

  • Local and global job opportunities within HEINEKEN

  • ACCA Approved Employer

  • Work from home flexibility (also after COVID)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • parking space for employees

  • extra social benefits

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • charity initiatives

  • flexible work from home scheme after pandemic/lockdown

  • open bar on Fridays;)


At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

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The Process Expert, as regional representative of the Global Process team, translates the global process vision and strategy into regional focus and priorities for E2E process improvements, in close collaboration with key stakeholders. The process expert ensures E2E process excellence through process expertise and quality assurance, safeguarding the global process design, standards and ambition, always driving process maturity growth.