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Global Senior Process Expert Order to Cash


  • Opolska 100, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment


Opolska 100


Your responsibilities

  • Co-shaping global process strategy and prioritizing to deliver on OTC finance ambition

  • Driving process excellence and transformation through global and regional deployment teams, guarding process quality, standards and ambition

  • Actively liaising and collaborating cross-functionally to shape the E2E Market to Cash journey, securing the Finance OTC ambition throughout cross-functional projects

  • Designing and maintaining Global process flows, standards and policies

  • Bringing visibility to senior business stakeholders on process maturity and performance, advising on target setting

  • Day-to-day management of Process Experts Europe, based in Krakow

  • Ensuring successful set up and delivery of new process expertise organisation in HGSS

  • Designing Global frameworks, strategies and cookbooks in close collaboration with cross functional stakeholders

  • Securing correct set up, process quality and progress of project teams, assigned to deliver our roadmap priorities

  • Generating and benchmarking process performance insights, translating into tangible E2E improvement opportunities for SSC and OpCo’s

  • Co-shaping ePayment agenda to deliver TOM ambition, through ePayments team

  • Delivering actions from the Global OTC Process agenda

Our requirements

  • Master, plus relevant certification on the assigned expertise area, incl. post-master (e.gAcca, Cima)

  • 6-8 years managerial experience required in a similar role / a complex international environment

  • Experience in a mid-level reporting & accounting, commercial or business control at OpCo level or in shared services environment, with exposure to relevant enabling technology and ERP systems

  • Stakeholder management across Global, Regional and OpCo Extensive experience with End to End process oriented thinking, combination of analytical and conceptual thinking Experience with transformational projects

  • Experience in facilitating process design/validation workshops

  • Experience in influencing and delivering through others

  • Knowledge and understanding Continuous Process Improvement (TPM/Lean/Six Sigma),

  • Project Management methodologies and Agile ways of working

  • Fluent English language

  • Lean/Six Sigma Green Belt certified

What we offer

  • Private Medical Healthcare

  • Performance bonus

  • Sodexo card

  • Life insurance

  • Referral program

  • Development opportunities

  • Local and global job opportunities within HEINEKEN

  • ACCA Approved Employer

  • Work from home flexibility (also after COVID)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • parking space for employees

  • extra social benefits

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • charity initiatives

  • flexible work from home scheme after pandemic/lockdown

  • open bar on Fridays;)


At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

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