Global Service Desk Specialist (1st Line IT Support)

Antal SSC/BPOO firmie

5 500‐6 500 zł brutto / mies.
Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Warszawa
    Warszawa, mazowieckie
  • Ogłoszenie wygasło 6 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)




Looking for new responsibilities within IT Support? Do you need professional and personal development?

Our Client - prestigious international company - may have an offer for you!

Global Service Desk Specialist (1st Line IT Support)


Numer ref.: SD/1

Main responsibilities

  • Responding to calls for users’ support and resolving technical issues
  • Creating and managing domain accounts in Active Directory 
  • Managing the IT equipment on site, including making available equipment for new starters and liaising with third parties
  • Escalating advanced issues to 2nd and 3rd line support
  • Working with 3rd line teams to move resolutions closer to the customers
  • Participation in various department projects and international projects
  • Professional experience in IT Service Desk / IT Helpdesk / IT Support (preferably in a dynamic international environment, e.g. in SSC/BPO/ITO sector)
  • Fluent knowledge of English (preferably C1 level)
  • Well-developed understanding of IT systems, tools and key IT processes around service delivery and operation
  • Good analytical, organisational, interpersonal and communication skills with ability to interact well with business associates in a global dynamic work environment
  • Relevant educational background and/or ITIL certification would be an asset
  • Availability to working in shifts (8:00 - 23:00)


  • Working in a modern and friendly international environment
  • Genuine impact on optimisation and development of the process
  • Responsibility for services on a global scale
  • Possibility to take part in deparment projects
  • Working hours in shifts (8:00 - 23:00)
  • Full-time employment contract with benefit package
  • Convenient office location close to the city centre and directly at a metro station

Please send your CV in English at:

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