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Global Supply Chain & Customer Service Specialist


  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment


Żelazna 51/53



Your responsibilities

  • Coordinate the phase-in and phase-out of the portfolio for designated markets / customers

  • Maintain the Master Data (customer/material master) and apply the in-place demand, change process regarding production requirement changes

  • Process Sales and Purchase Orders within SAP

  • Ensure continuous supply and manage shipments of JTI products

  • Process the shipments in the Transportation Module as per standard processes and monitor the delivery

  • Liaise with the forwarders/carriers to establish transport documentation including SAP and non-SAP ones

  • Ensure own back up materials are kept up to date, monitor hand over business activities

  • Support questions from the internal & external auditors

  • Review and comment Japanese Sarbanes-Oxley Act (J-SOX) reports embedded in the Company's Order to Cash, Procure to Pay and Inventory Management processes

  • Create company service related purchase orders as recorded

  • Collaborate with Finance for any matters related to Accounts Receivable/Accounts Payable and month /quarter/year end closing

  • Check and approve or reject the release of blocked invoice documents from 3rd party/interco suppliers

Our requirements

  • High School Diploma and / or Commercial Diploma

  • 1-3 (Junior) and 3-5 (Specialist) years of experience in the area of Supply Chain/Customer Service in a multinational company

  • Fluent in English (written & spoken). French and Spanish languages are an asset

  • Experienced in SAP or other ERP, MS Office package


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • retirement pension plan

  • no dress code

  • sharing the costs of holidays for kids

  • charity initiatives

  • JTI Family Leave Benefit - additional paternity leave

  • Anniversary awards

  • JTI Benefit Platform

The role:

You will be responsible for handling operations under GBS scope of activities (finished/semi finished/raw materials to supply to JTI markets & 3rd Party Customers in collaboration with our internal and external partners: Service Suppliers, factories, Markets and Global Logistics, Finance, R&D and any other functional partners as required)

You will manage the Customer Service and Supply Chain processes effectively and efficiently in SAP4H ana, and Transportation Modules to provide high quality operational support to the dedicated Markets & Customers ensuring an on-time delivery of all the products

This position plays a central role acting as a link between the factories, suppliers, customers and markets as well as the logistics partners in accordance to JTI policies and procedures


JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

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