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(Global Transformation) Business Analyst with German

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 7 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.

  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve.

  • Uses systemic thinking and creativity in devising solution options.

  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing.

  • Articulates or translates complex information in clear, meaningful and structured way to suit audience

  • Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.

  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively

  • Defines requirements management, designs solutions and structures based on business requirements

  • Identifies areas of impact on the target operating model and designs activities to mitigate impact

  • Challenges business intent in a constructive manner

  • Manages the change audience with communications, training and development

  • Supports the programme management with impact assessment for change requests

  • Manages responsibilities, objectives and task allocations for large project or programme to ensure the individuals are being used in accordance with their skills

  • Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Our requirements

  • Strong Business analysis, requirements gathering and design techniques skills

  • Change management and implementation management techniques and approaches

  • Knowledge English and German

  • Basic Business reengineering knowledge

  • Waterfal and Agile / scrum methodologies of project delivery

  • Change Adoption activities

  • Knowledge of project management tools such as Clarity/ JIRA/ MS Office/Visio

  • Understanding of banking and/or financial services industry and/or shared services organizations

  • Relevant experience in business analysis, design, change and implementation on complex projects across countries or regions

  • Overall financial services industry knowledge with specific functional expertise

  • Extensive experience in requirements gathering and design activities with a mix of business, operations and technology focused projects

  • Analytical and problem solving skills

  • Ability to work independently and proactively

  • Experience with running meetings over video or teleconference in English

  • Effective communication, inter-personal and negotiating skills

  • Ability to use Design Thinking approach framework

  • Proven ability to work across regions, senior stakeholders and business sponsors

  • Strong organisational skills and ability to pick up work right away in any phase

  • Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications till end user training

  • Impactful communication

  • Change and Implementation Management

  • Stakeholder Management

  • Process Re-engineering

  • Consultancy


  • Certification of Competency in Business Analysis (CCBA) – Desirable

  • Certified Business Analysis Professional (CBAP) – Advantage

  • Lean Six Sigma Yellow / Green Belt – Advantage

  • Experience with transformation changes in consulting capacity - Advantage

  • Knowledge of Business Transformation Frameworks, methodologies and best practice techniques - Advantage

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefit


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Job Description

Global Transformation Business Analysts are at the center of how Global Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements, often representing the voice of the customer and business in these discussions.

Additional information about the department

Global Transformation Centre (GTC) is a global change practice driving changes for our global business and functions by accelerating, orchestrating and delivering outcomes that help HSBC achieve its strategic priorities and add value to its customers. The team brings in best of class execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives, through:

• Robust Business Analysis working with the business to conceptualize solutions/operating models

• Change & Implementation activities to embed the change seamlessly and drive benefit realization

• Program and Project management to drive momentum and deliver large scale changes ensuring quality and pace

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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