sharing the costs of sports activities
(Global Transformation) Business Analyst with German
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 7 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved.
Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve.
Uses systemic thinking and creativity in devising solution options.
Evaluates relative costs, benefits and obstacles of potential solutions before implementing.
Articulates or translates complex information in clear, meaningful and structured way to suit audience
Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
Defines requirements management, designs solutions and structures based on business requirements
Identifies areas of impact on the target operating model and designs activities to mitigate impact
Challenges business intent in a constructive manner
Manages the change audience with communications, training and development
Supports the programme management with impact assessment for change requests
Manages responsibilities, objectives and task allocations for large project or programme to ensure the individuals are being used in accordance with their skills
Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams
Strong Business analysis, requirements gathering and design techniques skills
Change management and implementation management techniques and approaches
Knowledge English and German
Basic Business reengineering knowledge
Waterfal and Agile / scrum methodologies of project delivery
Change Adoption activities
Knowledge of project management tools such as Clarity/ JIRA/ MS Office/Visio
Understanding of banking and/or financial services industry and/or shared services organizations
Relevant experience in business analysis, design, change and implementation on complex projects across countries or regions
Overall financial services industry knowledge with specific functional expertise
Extensive experience in requirements gathering and design activities with a mix of business, operations and technology focused projects
Analytical and problem solving skills
Ability to work independently and proactively
Experience with running meetings over video or teleconference in English
Effective communication, inter-personal and negotiating skills
Ability to use Design Thinking approach framework
Proven ability to work across regions, senior stakeholders and business sponsors
Strong organisational skills and ability to pick up work right away in any phase
Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications till end user training
Change and Implementation Management
Certification of Competency in Business Analysis (CCBA) – Desirable
Certified Business Analysis Professional (CBAP) – Advantage
Lean Six Sigma Yellow / Green Belt – Advantage
Experience with transformation changes in consulting capacity - Advantage
Knowledge of Business Transformation Frameworks, methodologies and best practice techniques - Advantage
What we offer
Stable and interesting job in professional team with international exposure
Friendly and welcoming culture
Access to professional training and professional qualifications
Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally
Consistent scope of responsibilities
Private health care, employees’ benefit
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
doctor’s duty hours in the office
retirement pension plan
no dress code
video games at work
coffee / tea
parking space for employees
extra social benefits
employee referral program
opportunity to obtain permits and licenses
Welcome to HSBC!
Global Transformation Business Analysts are at the center of how Global Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements, often representing the voice of the customer and business in these discussions.
Additional information about the department
Global Transformation Centre (GTC) is a global change practice driving changes for our global business and functions by accelerating, orchestrating and delivering outcomes that help HSBC achieve its strategic priorities and add value to its customers. The team brings in best of class execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives, through:
• Robust Business Analysis working with the business to conceptualize solutions/operating models
• Change & Implementation activities to embed the change seamlessly and drive benefit realization
• Program and Project management to drive momentum and deliver large scale changes ensuring quality and pace
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.