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(Global Transformation) Business Consultant

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired 24 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Identify additional customer needs that were previously unrecognised y the customer; involve customer in developing solution options

  • Bring structure and order to undefined problems and / or large scale problems, making them easier to address and solve

  • Sustain existing stakeholder relationships and identify new engagement opportunities across multiple levels in a planned and structured way to support current and future change

  • Understanding wide array of approaches to information gathering that supports effective problem solving

  • Understanding the end to end process of designing, developing and deploying target operating models

  • Key contributor within an engagement team to test and refine designs with stakeholders

  • Analysing the current state, identifying the future state and then validating assumptions with stakeholders to align with business requirements

  • Demonstrating confidence in putting forward new ideas, and testing new ideas with colleagues and peers

  • Proactively monitoring plan execution and provides comprehensive updates, taking ownership of any assigned plan

  • Work across global and regional teams to ensure commonality of understanding and objectives – i.e. local teams are focused on delivering against global imperatives, whilst those same global imperatives are shaped to reflect the business needs of the region.

  • The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of newprocesses

Our requirements

  • Waterfal and Agile / scrum methodologies of project delivery.

  • Understanding of key activities for Change Adoption.

  • Be able to demonstrate sound business knowledge and business sense and stay abreast of key industry trends within business and technology.

  • Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Operations, Procuremenet Compliance, Payments & understanding of the purpose, value, culture and fundamentals of Global Transformation.

  • Ability to use Design Thinking approach framework is an advantage.

  • At least one to two years of experience working on consulting / change initiatives in Financial Services or other large complex organisations.

  • Be able to articulate to stakeholders the targeted benefits for a change intervention

  • Good track record of fostering and maintaining best practice solutions and tools to improve / optimise work flow, identify opportunities for synergy and integration, simplify complex processes and maximise own productivity.

  • Demonstrated experience with organisational change and business transformation.

  • Experience supporting the definition of a business problem, and solutions based on data.

  • Demonstrated ability to maintain and navigate the organisation using formal / informal networking skills.

  • Some experience in managing or supporting others to achieve objectives effectively and efficiently preferred.

  • Experience of validating, prioritising business requirement and data analysis/interpretation.

  • Good verbal and written communication skills and some experience in face-to-face presentation.

  • Global Mindset.

  • Customer Empathy.

  • Decision Making.

  • Delivery at Pace.

  • Impactful Communication.

  • Commerciality.

  • Business Analysis and Design.

  • Business Case and Benefits Realisation.

  • Change and Implementation Management.

  • Planning and Plan Management.

  • Stakeholder Management.

  • Problem Solving and Critical Thinking.

  • Consultancy.

  • Innovation and Idea Management.

Optional

  • Project management certifications (PMP, MSP, Prince 2 or Agile PM) are an advantage

  • Business Transformation Frameworks and best practice techniques

  • Lean Six Sigma Black Belt/Green Belt is an advantage

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

Business Consultants are typically responsible for delivering in the pre-initiation / early life cycle phases of projects and/or efforts on globally driven, globally coordinated or priority market business consulting initiatives. In addition, they will be required to support at various points of the Change Lifecycle. They will operate at a mid-management level with business and Global Transformation stakeholders, acting as a key point of contact for re-engineering in some cases for a particular global business or priority market.

Additional information about the department

The Consulting Services team sits at the centre of HSBC’s growth, digital and customer agenda. We support our most visionary leaders to design experiences that count, with customers at the heart. We work in short design sprints, for- and across- the global Executive Committee to ensure better outcomes for our customers and shareholders. Generally, the project types are:

1) Business unit-level customer & commercial strategy.

2) New Proposition Development through Design Thinking techniques.

3) Innovation.

4) New business model design.

5) Operating model design.

6) Change initiation.