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Oferta pracy
(Global Transformation) Digital Business Analyst – Wealth View
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Your responsibilities
- Support digital product definition, elaborate requirements and establish measurement approaches for the target solution(s)
- Working with the product team and business to understand high level requirements, taking an active role in understanding core problem statements and business drivers
- Input into Business Case preparation, providing context and data to underpin assumptions
- Working with the Product Owner providing them with information to validate the initial feasibility of product ideas
- Drive and own the definition of requirements, working with the Product Owner and development teams (creative/ UX/ technology) to create user stories ready for development
- Provide sufficient detail within the high level requirements to facilitate initial estimation and sizing
- Develop and implement measurement and actionable metrics into requirements
- Provide the Product Owner with data and insight as needed to support their decision making processes
- Gather, validate and iterate regional stakeholders requirements providing the necessary insight (business, data, technical) to the Product and project team where needed
- Help to develop “definitions of done”, acceptance criteria and test cases where necessary
- Reflect the legal, cross border and regulatory requirements into digital product design as required
- Working within multi-disciplinary agile teams to deliver excellent new products and/or iterations to existing products to meet user needs
- Participating in core agile ceremonies as needed
- Working with the Product team to ensure that the overall solution design delivers against the benefits realisation plan
- Respond, react and monitor change and transition within the product lifecycle
- Underpin the delivery and iteration of digital services through effective analysis of qualitative and quantitative user data
- Monitor and report on MI gathered from digital products
Our requirements
- Outstanding communication skills
- The ability to translate of complex business ideas and processes into clear- user-led requirements/ stories
- Creativity, tenacity and logical problem solving/ curiosity
- Have very strong analytical and problem solving abilities as well as an excellent attention to detail
- The ability to make clear judgements based on a range of factors e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed. To do this you will need to be comfortable in identifying the data needed to justify decisions and present this accordingly
- Comfort moving seamlessly between the micro detail of requirement gathering and the strategic view of digital strategy
- A flexible and adaptive approach to selecting and using the best tool(s) for different tasks and goals
- High levels of resilience and self-motivation
- Good relationship management skills to satisfy a wide range of internal and external stakeholders
- A highly collaborative approach, recognising your specialist role within a larger programme of work amongst other individuals’ roles and responsibilities
- Happy to be flexible to attend conference calls with global teams as required
- Open to occasional travel as required
- Undergraduate or higher qualification
What we offer
- Friendly and welcoming culture
- Access to professional training and professional qualifications
- Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally
- Consistent scope of responsibilities
- Private health care, employees’ benefit
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Role purpose
- We are seeking a Digital Analyst who will help drive the development and optimisation of “best in class” digital products within HSBC Private Banking. This individual will need to be an outstanding communicator, analytical thinker and detailed problem solver. We’re looking for a candidate who will be able to support the Product team, its stakeholders and 3rd party partners throughout the product lifecycle: from inception through to post-live optimisation.
- The role forms part of the team that owns the key client-facing digital channels (Browser & Mobile apps) for Private Banking clients ensuring that new digital products are seamlessly integrated and new features are delivered to meet and exceed client and business expectations.
- This individual will be responsible for working “hand-in-hand” with a Product Owner to incubate, validate and elaborate requirements. They will champion a user-centred approach to product development and support the process using valuable insight into business processes, data and systems analysis.
- We expect this individual to proactively seek answers and convey complex ideas to the project team and wider stakeholders as needed. This will require a natural curiosity as well as the ability to identify and consult with peers, colleagues and domain specialists to address the task(s) in hand.
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(Global Transformation) Digital Business Analyst – Wealth View, Kapelanka 42a, Dębniki, Kraków