Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
Oferta z szybkim aplikowaniem 
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.

(Global Transformation) Programme Director

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired 24 days ago
  • contract of employment
  • full-time
  • director
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Develop long and short term plans for the most significant global transformations in accordance with the Transformation strategy and lead its implementation

  • Influence and collaborate with stakeholders and delivery partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations

  • Support regional leadership in managing and leading change in region / country through deployment of priority programmes and provide inputs in strategic change planning

  • Define the shape and structure in developing the programme plan (which could be multi-country or cross business/function); review and refine resource requirements and engage with stakeholders to create buy-in for the plan

  • Actively manage and co-ordinate the programme roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits

  • Obtain buy-in from and influences senior management and stakeholders for all key programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans

  • Oversee the tracking of strategic programme risks/issues/dependencies, assess the impact on the benefit realisation for the programme and take action to minimise impact

  • Provide key inputs in the delivery of highly complex and critical change effort in accordance with existing industry best practices and methodologies in the process establishing credibility for the Transformation team

  • Monitor and report on the programme and intervene when programmes go off track

  • Provide timely updates for the delivery Director/Head of transformation to review the performance against Transformation objectives and identify future roadmap

  • Ensure all agreed costs, quality and delivery commitments to stakeholders by priority market teams are met

  • Work with Delivery Director/Head of Transformation for Region/Market, Business/Function to get approval on budget

  • Evaluate delivery quality of Transformation team using KPIs or surveys

  • Proactively monitor areas of concern and risks within the priority market teams and provide recommendation to mitigate them to ensure SLAs of delivery are met

  • Promote adherence to project / programme governance model and use of Transformation Management Services defined standards and tools for processes such as risk logs, change control and resource requests

  • Act as a functional or line manager to Transformation Programme Managers

  • Set the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to programme success

  • Demonstrate financial acumen to develop a Global business case, including investments, detailed benefits and link to overall finances of the business

  • Ensure Transformation teams follow Business Transformation Frameworks and best practices thus driving a common high performance approach

  • Capture key learnings from each Programme and feed these back into Transformation Governance – Methods & Tools to improve methodologies and share best practice

  • Ensure governance processes and decisions are applied consistently

  • Manage, measure and track change impacts as a result of the Programme

Our requirements

  • Proven experience of positive, challenging interactions with Senior Executives across the group

  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

  • Strong analytical background and proven ability in analytical rigour, including being able to contextualise data into activities and conclusions

  • Proven ability in successfully designing and implementing large-scale, complex global / regional change initiatives

  • Evidence of successfully managing financial plans

  • Successful experience in developing and retaining critical talent and building an effective leadership team

  • Master’s degree (e.g. MBA) in related field or commensurate practical experience

  • Good working knowledge of functional area in an operational or consulting capacity

  • Demonstrated ability to create and drive large-scale programmatic change in large organizations

  • Ability to develop cohesive working relationships with stakeholders

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture, focused on professional and personal development

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile

Job Description

Transformation acts as the Group’s’ primary change partner, supporting the implementation of the group strategy and is committed to making change a source of sustainable competitive advantage for HSBC. The Programme Director will need to deploy global programmes into priority markets and manage their impact. They are expected to have awareness of the group strategy and the challenges or risks that the group faces.

Programme Directors are typically responsible for leading and managing large scale complex global strategic change programmes and business transformations with the delivery partners. Additionally, they may lead a number of programmes which aim to meet an overarching strategy for a given region or business function. As a senior Transformation leader they need to be able to operate at executive level, across Regions and global businesses. They work closely with the Delivery Director to ensure alignment with the wider change portfolio and the Group Strategy, Values and Behaviours.

The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes.

The jobholder addresses any areas of concern in conjunction with line management and/or the appropriate department. The jobholder is also expected to adhere to the Business Transformation Framework and programme / governance standards to minimise the likelihood of operational risk.