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(Global Transformation) Project Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 16 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Ensures the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks

  • Proactively monitors project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle

  • Collaborates and builds positive stakeholder relationships providing regular updates, obtains buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments, and changes including requirements

  • Analyses management reports, and derives insights from it to drive the right business decisions

  • Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization.

  • Produce a well-defined project plan, identifying the key milestones and assigning responsibilities in line with Business Transformation Framework

  • Provides timely reports on project status, risks and issues, evaluating project performance based on management information using standardized metrics and templates in Clarity

  • Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered

  • Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken

  • Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience

  • Defines high level responsibilities and objectives for members of their project team and ensure the individuals are being used in accordance with their skills and resource request

  • Acts as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams

Our requirements

  • Excellent understanding of the project lifecycle

  • Agile / scrum methodologies of project delivery

  • Understanding of key activities for Change Adoption

  • Knowledge of project management tools such as Clarity/ JIRA/ MS Project

  • Consistent understanding of banking and/or financial services industry and/or shared services organisations

  • Relevant experience in managing different types of projects across countries

  • Strong organisational skills and ability to pick up work right away in any phase

  • Excellent written/verbal communications, inter-personal and negotiating skills

  • Experience with running & leading meetings over video or teleconference

  • Delivering significant change and collaboration with stakeholders across multiple locations

  • Ability to interact and influence stakeholders at appropriate level

  • Self-driven approach with ability to work under pressure

  • Problem solving ability with adherence to deadlines and tight timeliness

  • Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)

  • Ability to use Design Thinking approach framework

  • Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications, benefit realisation till end user training

  • Ability to motivate and lead people, employing appropriate management styles

  • Ability to provide and put forward challenge and alternative solutions

  • Planning and Plan Management

  • Risk and Issues Management

  • Global Mindset

  • Decision Making

  • Lead Self and Others

  • Business Case and Benefits Realization

  • Change Adoption

  • Financial and Budget Management

  • Tracking, Reporting and Governance

  • Stakeholder Management

  • Resource and Team Management

  • Delivery at pace


  • Project management certifications (PMP, MSP, Prince 2 or Agile PM) are preferred

  • Ability to use Design Thinking approach framework – Advantage

  • Lean Six Sigma Yellow / Green Belt – Advantage

  • Experience with transformation changes in consulting capacity - Advantage

  • Knowledge of Business Transformation Frameworks, methodologies and best practice techniques - Advantage

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefit

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Job Description

Global Transformation Project Managers plan, mobilize and direct projects of medium to high complexity and scale from definition to closure. They are typically responsible for the end to end delivery of a single project or work stream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a program. They are responsible for deploying the Business Transformation Frameworks and Agile methodologies within their project. They work closely with Program Managers, Senior Project Managers and Global PMO to ensure alignment of their project with the wider change portfolio and the Group Strategy, Values and Behaviors. Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.

Additional information about the department

Global Transformation Centre (GTC) is a global change practice driving changes for our global business and functions by accelerating, orchestrating and delivering outcomes that help HSBC achieve its strategic priorities and add value to its customers. The team brings in best of class execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives, through:

• Robust Business Analysis working with the business to conceptualize solutions/operating models

• Change & Implementation activities to embed the change seamlessly and drive benefit realization

• Program and Project management to drive momentum and deliver large scale changes ensuring quality and pace

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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