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(Global Transformation) Senior Business Analyst

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Dębniki

Kraków

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Your responsibilities

  • Anticipates and manages stakeholder expectations, fostering open and honest communication; resolves stakeholder conflicts

  • Questions current state and facilitates stakeholders to identify opportunities for improvement

  • Articulates or translates complex information in clear, meaningful and structured way to suit audience

  • An expert across multiple projects or programmes simultaneously, guiding the teams and conducts business research and analysis tasks as necessary.

  • Supports the business and functions in assessing current state operating model and translating strategy into target operating models

  • Utilises financial skills to develop a high level business case, considering investment and high level benefits

  • Architects complex, large-scale change solutions, detailing all elements of the change journey and audience impacts

  • Leads change implementation activities, and manages re-engineering of processes and provides detailed guidance on process design

  • Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners

  • Manages a cross-functional/cross-cultural team, endorses team engagement initiatives, learning and collaboration to build a sense of community

  • Creates competitive environment to set high standards, encourages and supports continual improvements within the team

  • Develops a network of professional relationships (within GT and with business partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral

  • Adopt HSBC Business Transformation Framework within the project and ensure adherence to regulatory requirements

  • Work closely with key delivery stakeholders to ensure alignment with the wider change portfolio and the Group Strategy, Values and Behaviours

Our requirements

  • Re-engineering knowledge, Advanced Business analysis, requirements gathering and design techniques

  • Advanced Change and implementation management techniques and approaches

  • Waterfal and Agile / scrum methodologies of project delivery

  • Project management tools such as Clarity/ JIRA/ MS Office/Visio

  • Understanding of banking and/or financial services industry and/or shared services organizations

  • Strong knowledge of the external environment – regulatory, political, competitors

  • Extensive experience in business analysis, solution design or consulting activities on complex projects across countries or regions

  • Ability to work in a non-structured environment (and bring structure to it);

  • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects,

  • Ability to shape high level or ambiguous problems / opportunities, being able to take an E2E view and look across a programme, how the requirements and analysis activity joins up

  • Dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks

  • Excellent communication, inter-personal and negotiating skills,

  • Experience of managing large teams and resources located remotely,

  • Ability to motivate and lead people, employing appropriate management styles,

  • Ability to take strategic decisions, operate at an executive level

  • Solid experience in Change Adoption processes, plan and implement change interventions to enable smooth transition to Business as usual, from requirements gathering, communications till end user training

  • Ability to use Design Thinking approach framework

  • Strong organisational skills and ability to pick up work right away in any phase

  • Adoption of an agile ways of working and flexible approach to work an outstanding level of professionalism and conduct

  • Consistent experience in senior stakeholder management - ability to interact with confidence and influence stakeholders at executive level

  • Decision Making

  • Delivery at Pace

  • Commerciality

  • Change and Implementation Management

  • Ability to navigate a complex stakeholder matrix

  • Problem Solving and Critical Thinking

  • Process Re-engineering

  • Global Mindset

  • Customer Empathy

  • Commerciality

  • Business Analysis and Design

  • Impactful communication

  • Innovation and Idea Management

  • Business Analysis & Consultancy

  • Resource and Team Management

Optional

  • Certification of Competency in Business Analysis (CCBA) – Desirable

  • Certified Business Analysis Professional (CBAP) – Advantage

  • Lean Six Sigma Black Belt – Advantage

  • Experience with transformation changes in consulting capacity - Advantage

  • Knowledge of Business Transformation Frameworks, methodologies and best practice techniques - Advantage

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefit

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

Global Transformation Senior Business Analysts shape and lead initiation activities and operating model definition and are at the center of how Global Transformation delivers and embeds change working with our delivery partners. Primarily, Senior Business Analysts will often need gather requirements and agree designs across stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops, act as experts across multiple projects, and oversee Change adoption activities.

Additional information about the department

Global Transformation Centre (GTC) is a global change practice driving changes for our global business and functions by accelerating, orchestrating and delivering outcomes that help HSBC achieve its strategic priorities and add value to its customers. The team brings in best of class execution skills, design led approach and deliver at pace to translate and achieve the desired business outcomes on large, complex, cross-business and function projects as well as certain local regulatory initiatives, through:

• Robust Business Analysis working with the business to conceptualize solutions/operating models

• Change & Implementation activities to embed the change seamlessly and drive benefit realization

• Program and Project management to drive momentum and deliver large scale changes ensuring quality and pace

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