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(Global Transformation) Vice President Senior Business Consultant
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired 16 days ago
- contract of employment
- full-time
- senior specialist (Senior)
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Appeal to customer’s viewpoint in order to understand and deliver the most beneficial solutions.
Understanding the end to end process of designing, developing and deploying target operating models.
Facilitate stakeholders through decisions, consulting them, influencing them and by resolving conflicts and disagreement etc.
Identify and recommend innovative solutions which leverage emerging technologies and solutions but which are pragmatic,implementable.
Anticipate issues and risks and address them quickly, with an understanding of the critical path.
Contemplate contingencies and develops strategies to manage risks.
Articulate or translate complex information in a clear, meaningful and structured way to suit audience.
Provide timely reports on consulting engagement status, risks and issues, evaluating performance based on management information.
Promote and recognise cross-cultural working and communication within team – be culturally sensitive.
Manage a small team of Senior Business Consultants / Business Consultants to mobilise and deliver consulting engagements (where applicable).
Drive a performance management based culture to manage and improve performance, including effective management of underperformers.
Work effectively with Programme Managers during Initiation and handover, if the programme moves into Definition.
Our requirements
Waterfal and Agile / scrum methodologies of project delivery
Understanding of key activities for Change Adoption
Be knowledgeable of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; latest innovation and technologies etc.
Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Operations, Procuremenet Compliance, Payments & understanding of the purpose, value, culture and fundamentals of Global Transformation
Ability to use Design Thinking approach framework is an advantage
At least 5 years of experience working on business consulting or related initiatives within financial services or other large complex organisations.
Solid experience in directing new proposition design, operating model design, developing global point of view on the applications of new technologies, improving core economics, etc.
Business and financial modelling
Experience executing commercial Due Diligence
Commercial strategy (revenue growth, market entry, market sizing)
Understanding of Customer Segmentation
Ability to build and propose distribution and cost reduction strategy
Ability to use Design Thinking approach framework
Extensive project management skills and experience of managing large and complex projects
Self-driven approach with ability to work under pressure
Excellent written and verbal communications skills in English
Extensive experience in senior stakeholder management
Experience in managing others and directing work efforts to achieve objectives effectively and efficiently
Demonstrated ability to define a problem, assess it and propose solutions based on facts / data
Research skills (exploratory and descriptive) (interviewing, surveys, focus groups, observation)
Requirements gathering, prioritisation and scope definition
Global Mindset
Customer Empathy
Decision Making
Delivery at Pace
Impactful Communication
Commerciality
Business Analysis and Design
Business Case and Benefits Realisation
Change and Implementation Management
Planning and Plan Management
Stakeholder Management
Problem Solving and Critical Thinking
Consultancy
Innovation and Idea Management
Resource and Team Management
Optional
Project management certifications (PMP, MSP, Prince 2 or Agile PM) are an advantage
Business Transformation Frameworks and best practice techniques
Lean Six Sigma Black Belt/Green Belt is an advantage
What we offer
Stable and interesting job in professional team with international exposure
Friendly and welcoming culture
Access to professional training and professional qualifications
Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally
Consistent scope of responsibilities
Private health care, employees’ benefits
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
Additional Information
The Consulting Services team sits at the centre of HSBC’s growth, digital and customer agenda. We support our most visionary leaders to design experiences that count, with customers at the heart. We work in short design sprints, for- and across- the global Executive Committee to ensure better outcomes for our customers and shareholders. Generally, the project types are:
1) Business unit-level customer & commercial strategy.
2) New Proposition Development through Design Thinking techniques.
3) Innovation.
4) New business model design.
5) Operating model design.
6) Change initiation.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.