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(Global Transformation) Vice President Senior Business Consultant

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Appeal to customer’s viewpoint in order to understand and deliver the most beneficial solutions.

  • Understanding the end to end process of designing, developing and deploying target operating models.

  • Facilitate stakeholders through decisions, consulting them, influencing them and by resolving conflicts and disagreement etc.

  • Identify and recommend innovative solutions which leverage emerging technologies and solutions but which are pragmatic,implementable.

  • Anticipate issues and risks and address them quickly, with an understanding of the critical path.

  • Contemplate contingencies and develops strategies to manage risks.

  • Articulate or translate complex information in a clear, meaningful and structured way to suit audience.

  • Provide timely reports on consulting engagement status, risks and issues, evaluating performance based on management information.

  • Promote and recognise cross-cultural working and communication within team – be culturally sensitive.

  • Manage a small team of Senior Business Consultants / Business Consultants to mobilise and deliver consulting engagements (where applicable).

  • Drive a performance management based culture to manage and improve performance, including effective management of underperformers.

  • Work effectively with Programme Managers during Initiation and handover, if the programme moves into Definition.

Our requirements

  • Waterfal and Agile / scrum methodologies of project delivery

  • Understanding of key activities for Change Adoption

  • Be knowledgeable of the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; latest innovation and technologies etc.

  • Domain knowledge on any of the following: Retail Banking, Commercial Banking, Risk, Operations, Procuremenet Compliance, Payments & understanding of the purpose, value, culture and fundamentals of Global Transformation

  • Ability to use Design Thinking approach framework is an advantage

  • At least 5 years of experience working on business consulting or related initiatives within financial services or other large complex organisations.

  • Solid experience in directing new proposition design, operating model design, developing global point of view on the applications of new technologies, improving core economics, etc.

  • Business and financial modelling

  • Experience executing commercial Due Diligence

  • Commercial strategy (revenue growth, market entry, market sizing)

  • Understanding of Customer Segmentation

  • Ability to build and propose distribution and cost reduction strategy

  • Ability to use Design Thinking approach framework

  • Extensive project management skills and experience of managing large and complex projects

  • Self-driven approach with ability to work under pressure

  • Excellent written and verbal communications skills in English

  • Extensive experience in senior stakeholder management

  • Experience in managing others and directing work efforts to achieve objectives effectively and efficiently

  • Demonstrated ability to define a problem, assess it and propose solutions based on facts / data

  • Research skills (exploratory and descriptive) (interviewing, surveys, focus groups, observation)

  • Requirements gathering, prioritisation and scope definition

  • Global Mindset

  • Customer Empathy

  • Decision Making

  • Delivery at Pace

  • Impactful Communication

  • Commerciality

  • Business Analysis and Design

  • Business Case and Benefits Realisation

  • Change and Implementation Management

  • Planning and Plan Management

  • Stakeholder Management

  • Problem Solving and Critical Thinking

  • Consultancy

  • Innovation and Idea Management

  • Resource and Team Management


  • Project management certifications (PMP, MSP, Prince 2 or Agile PM) are an advantage

  • Business Transformation Frameworks and best practice techniques

  • Lean Six Sigma Black Belt/Green Belt is an advantage

What we offer

  • Stable and interesting job in professional team with international exposure

  • Friendly and welcoming culture

  • Access to professional training and professional qualifications

  • Strong support in professional development of our people to enable them progressing their careers both locally and/or internationally

  • Consistent scope of responsibilities

  • Private health care, employees’ benefits

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional Information

The Consulting Services team sits at the centre of HSBC’s growth, digital and customer agenda. We support our most visionary leaders to design experiences that count, with customers at the heart. We work in short design sprints, for- and across- the global Executive Committee to ensure better outcomes for our customers and shareholders. Generally, the project types are:

1) Business unit-level customer & commercial strategy.

2) New Proposition Development through Design Thinking techniques.

3) Innovation.

4) New business model design.

5) Operating model design.

6) Change initiation.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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