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(GPB) Alternatives & Capital Markets Product Management Manager

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Development, launch and maintenance of UHNW (Ultra High Net Worth) Solutions and Alternatives & Capital Markets product for GPB (Global Private Bank) working closely with Global Heads of UHNW Solutions, Alternatives & Capital Markets Product, Global Functions and Local offices to ensure appropriate product approvals achieved through the applicable Global and/or Local Governance Committees.

  • Ownership and management of elements of Business projects covering GPBs UHNW Solutions and Alts & Capital Markets product, acting as Business SME.

  • Assisting with the design and implementation of new Target Operating and Business Operating Models to support the GPB UHNW Solutions and Alts & Capital Markets Product Business.

  • Managing 3rd Party Service providers engaged in the provision of UHNW Solutions and Alts & Capital Markets product services to GPB (where required).

  • Assisting with the oversight activities required for all outsource arrangements, (covering 3rd Party Service providers who support GPB UHNW Solutions and Alts & Capital Markets product), including the collation and timely production of KPI, KRI and metric data for submission to relevant committees.

  • Working with Global Heads of UHNW Solutions, Alternatives & Capital Markets Product and Local IPG COO teams (Investment and Products Group Chief Operating Office) to ensure outsource arrangements, procedures, processes and product reviews supporting GPBs UHNW Solutions and Alts & Capital Markets product are comprehensive and appropriately managed.

  • Continual streamlining, refinement, improvement, development and implementation of processes associated to the GPB UHNW Solutions and Alts & Capital Markets product offering.

  • Ensuring the correct implementation of new and revised Global HSBC policies which contain requirements pertaining to GPBs UHNW Solutions and Alts & Capital Markets product proposition.

  • Working closely with GPB Global Functions to ensure that the GPB UHNW Solutions and Alts & Capital Markets product offering remains compliant with Global HSBC policies and Local Regulatory requirements.

  • Identifying, managing and then owning the resolution of Operational Risks associated to GPBs UHNW Solutions and Alts & Capital Markets product including the design, implementation and operation of new Controls, updating and maintaining the related processes and procedure manuals, where appropriate.

  • Sharing Operational Risk issues identified in Local Booking Centres with other Booking Centres to provide a read-across of issues to identify common occurrences and prevent repetition of the same issues.

  • Owning, managing and resolving relevant issues raised via reviews conducted by Audit, Regulatory Compliance, Sales Quality, FCC (Financial Crime Compliance) etc.

  • Assisting with the effective delivery of the GPB UHNW Solutions and Alts & Capital Markets product governance and oversight framework including the timely collation and production of associated governance packs/papers, KPIs, status reports and business performance metrics.

  • Collating, analysing and timely production of relevant performance data and Investment Risk data in management dashboard format, co-ordinating collection of data from all GPB offices.

  • Attending relevant GPB governance Committees including the Global and Local Product Committees, IPG ExCo, IPG Business Control Committee, as required.

Our requirements

  • Good understanding of product management (lifecycle); outsource management and risk & control oversight.

  • A good understanding of investment products and services within a Private Banking environment.

  • Proven experience in an environment that demands organisational agility and getting results through effective management of processes; possess capacity to define problems, analyse causes, assess options and find effective solutions; ability to relate to people at all levels both internally and externally.

  • Strong understanding of Front to Back processes.

  • Experience of defining and writing process and procedures.

  • Practical experience working within a global product/business management role with a good understanding of regulatory and risk frameworks.

  • Highly organised with exemplary attention to detail.

  • Self-motivated, driven and delivery focused, with a good understanding of project management disciplines and techniques.

  • Highly adaptable with an ability to manage multiple tasks simultaneously and independently.

  • Effective presentation, interpersonal, negotiation, and analytical skills together with strong English verbal and written communication abilities.

  • Recognised strong organisational skills.

  • Strong IT skills (Excel, PPT, Word).

  • Understanding of GPB Strategy and the HSBC Group.

  • Certificate in Investment Management and/or other recognised professional banking/investment qualifications beneficial.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

The purpose of this role is to be part of a Global team of Product Managers who manage GPB’s UHNW (Ultra High Net Worth) Solutions, Alternatives & Capital Markets product proposition, throughout its entire Product Lifecycle.

Product Management in this regard encompasses, but is not limited to, tasks such as Product Development; Product Approval; Product Launch; Product Review; Strategic Business Projects; Risk Management and Control; Operating Model and process design; Vendor Governance; and management of relevant Internal Product Governance Committees.