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(GPB) IPG COO Client Reporting and Digital Support Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Supporting strategic projects where client reporting is impacted.

  • Gathering, analysing and developing business requirements.

  • Supporting the development of the Digital roadmap and prioritisation of demand.

  • Assisting the Digital change management process.

  • Keeping stakeholders up to date and completing required reporting.

  • Preparing relevant materials to support governance forums and stakeholder session.

  • Undertaking client and staff journey mapping to contextualise the overall client and IC experience.

  • Stakeholder collaboration with technical and non-technical SMEs (Subject Matter Experts), including workshop facilitation.

Our requirements

  • Strong stakeholder management skills.

  • Experience of project management and / or business analysis.

  • Proven experience in an environment that demands organisational agility and getting results through effective management of processes.

  • Ability to detect, identify and define problems then design effective solutions and implement appropriate controls.

  • Self-motivated, driven and delivery focused, with a good understanding of project management disciplines and techniques.

  • Highly adaptable with an ability to manage multiple tasks simultaneously and independently.

  • Effective presentation, interpersonal, negotiation and analytical skills together with strong English verbal and written communication abilities.

  • Strong IT skills (Excel, PPT, Word).

  • Understanding of GPB Strategy and the HSBC Group.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Job Description

Working as part of the IPG COO Support team (Investment and Products Group Chief Operating Office team) this role will focus on supporting the Investment Services Product Lead in development of the digital capabilities across IPG activities driving improvements in client experience, internal efficiency and supporting business growth. The GPB Digital programme of work is managed through Sub-Value Streams (SVS) and the Investment Services SVS has responsibility for delivering digital capabilities to support IPG activities. The Investment Services Product Lead is the central owner of digital product execution, content and the digital strategy for their respective area. Specific responsibilities, working with other key stakeholders, include requirements generation, MVP and roadmap definition, delivery prioritisation and ensuring that the solutions align with internal user experience standards and technical design.