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(GPB) IPG COO Investment Content and Digital Support Manager
HSBC Service Delivery (Polska) Sp. z o.o.
- Kapelanka 42a, Dębniki, KrakówKraków, Lesser Poland
- offer expired a month ago
- contract of employment
- full-time
- manager / supervisor
- remote recruitment
- запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
HSBC Service Delivery (Polska) Sp. z o.o.
Kapelanka 42a
Dębniki
Kraków
Your responsibilities
Gathering, analysing and developing business requirements
Undertaking client and staff journey mapping to contextualise the overall client and IC experience
Working with stakeholders to identify and prioritise investment content for digitisation
Assisting with management of relationship with third party investment content/ research providers e.g. HSBC Global Research
Coordinating the review of third party contracts related to content providers
Managing governance meetings with third party vendors
Supporting the research analyst access and approval process
Supporting the development of the Digital roadmap and prioritisation of demand
Assisting the Digital change management process
Tracking achievement against targets and supporting the development and refinement of targets
Keeping stakeholders up to date and completing required programme reporting
Preparing relevant materials to support governance forums and stakeholder sessions
Stakeholder collaboration with technical and non-technical SMEs, including workshop facilitation
Our requirements
Strong stakeholder management skills
Experience of project management and / or business analysis
Proven experience in an environment that demands organisational agility and getting results through effective management of processes
Ability to detect, identify and define problems then design effective solutions and implement appropriate controls
Self-motivated, driven and delivery focused, with a good understanding of project management disciplines and techniques
Highly adaptable with an ability to manage multiple tasks simultaneously and independently
Effective presentation, interpersonal, negotiation and analytical skills together with strong English verbal and written communication abilities
Strong IT skills (Excel, PPT, Word)
Understanding of GPB Strategy and the HSBC Group
Recognised professional investment qualifications beneficial
Knowledge and understanding of Investment Products beneficial
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
integration events
corporate sports team
doctor’s duty hours in the office
retirement pension plan
corporate library
no dress code
video games at work
coffee / tea
parking space for employees
leisure zone
extra social benefits
employee referral program
opportunity to obtain permits and licenses
charity initiatives
family picnics
extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
Job Description
Working as part of the IPG COO (Investment and Products Group Chief Operating Office) Support team this role will focus on supporting the Investment Services Product Lead in development of the digital investment content capabilities across IPG activities driving improvements in client experience, internal efficiency and supporting business growth. The GPB Digital programme of work is managed through Sub-Value Streams (SVS) and the Investment Services SVS has responsibility for delivering digital capabilities to support IPG activities. The Investment Services Product Lead is the central owner of digital product execution, content and the digital strategy for their respective area. Specific responsibilities, working with other key stakeholders, include requirements generation, MVP and roadmap definition, delivery prioritisation and ensuring that the solutions align with internal user experience standards and technical design.
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.