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GPB - IWS Proposition & Strategy Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Assist and support the embedding of the nascent IWS COO team and book of work.

  • Play key role in the IWS COO team to oversee, co-ordinate and deliver strategy implementation, project management, change, risk and control, regulations and governance in IWS.

  • Standardise often misaligned processes across GPB&W Booking Centres and markets to achieve global consistency across IWS and GPB&W.

  • Respond promptly and diligently to issues as they arise, some urgent.

  • Break down silos and help to drive greater collaboration across regional business management teams.

  • Interact with senior management confidently on a variety of topics.

  • Diligent prioritise of workload while maintaining a high quality of delivery in often challenging circumstances.

  • Analyse of complex problems (both global & local); generate insight, and feasible / creative recommendations, through engagement with key stakeholders, considering all aspects and consequences.

  • Act as a conduit across initiatives, with an understanding of the GPB&W strategy, strengths, weaknesses and the external marketplace, to inform business decisions and create competitive advantage.

  • Document findings: to support engagement with our delivery partners; and provide clear problems, options and recommendations; to enable Snr Mgt understanding and decision making.

  • Take ownership of Proposition delivery lead roles in major projects and change initiatives, in line with IWS objectives, and/or act as delegate to Delivery Leads colleagues within the Proposition & Strategy team, on the major change initiatives of IWS.

  • Support the co-ordination of efforts across the team, helping prioritise tasks to those with most meaningful impact.

  • Work in partnership with IWS functions such as Product Development & Governance, Global Products, Advisory, Managed Solutions, IWS Global Head Business Manager, Chief Control Office, Transformation, Finance, etc. as appropriate with regard to delivering growth, strategic and operational initiatives.

  • Collaborate with other GPB&W Booking Centres and markets in delivering growth initiatives as relevant to make sure there is global consistency and synergy.

  • Design and own the Pricing Growth plan and execute in partnership with internal and external stakeholders across Global and Local.

  • Own engagement and management of consultants brought in to support pricing initiatives.

  • Measure and monitor the impact of the pricing initiatives to track progress and inform future effort.

  • Work with Regulatory Compliance to ensure initiatives meet regulatory requirements Private Bank & Wealth products and services are distributed to clients in compliance with laws and regulations.

  • Input into governance fora on strategic and operational initiatives, including writing and presenting papers and providing both written and verbal updates.

Our requirements

  • University bachelor’s degree or higher

  • Proven track record as an outstanding analyst or consultant

  • Overall financial services industry knowledge with specific functional expertise, of the Private Banking and/or Wealth Management industry, the client needs, competitive environment and market trends

  • Proposition development and implementation experience highly desirable

  • Proven experience in an environment that demands organisational agility and getting results through effective management of processes; possess capacity to define problems, analyse causes, assess options and find effective solutions; ability to relate to people at all levels both internally and externally:

  • Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, Operations and technology focused projects

  • Excellent communication, inter-personal and negotiating skills

  • Excellent decision making and problem solving ability

  • Advanced judgmental skills to identify and resolve problems

  • Proven ability to work across regions whilst maintaining a global perspective

  • Proven ability to work with senior stakeholders and sponsors

  • Sell motivated, driven and delivery focused, with a good understanding of project management disciplines and techniques

  • Very strong administrative, management and presentational skills

  • Highly organised with very exemplary attention to detail

  • Highly adaptable with an ability to manage multiple tasks simultaneously and independently

  • Knowledge of GPB Strategy and the Group beneficial

  • Strong IT skills (Excel, PPT, Word)

  • Certificate in Investment Management and/or other recognised professional banking/investment qualifications beneficial

What we offer

  • Stable job in professional team Possibility of remote work Car parking few minutes away from the office In the office:

  • Relax room (with massage chairs and area for yoga/stretch)

  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists Team building events Internal learning sessions Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

Additional information

The Proposition & Strategy team, within the Investments and Wealth Solutions COO, plays a critical role in supporting the Head of IWS, and the Head of IWS COO, in shaping and delivering the strategic aims of the function.

- The team focuses on the design of a coherent IWS proposition across all IWS business lines, aligned to the GPB&W strategy; and will execute on the design through direct engagement in the Bank’s major growth and change initiatives.

- The team is also responsible for embedding the IWS proposition, partnering with Marketing, Communications and Learning & Development, for the benefit of our colleagues and clients.

- Aa a Senior Manager within the team the candidate will be fundamental in supporting all aspects of the team's scope – informing the development of products, services and capabilities in GPB&W, and ensuring they align to our value proposition and strategy – driving improved client experience and commercial outcomes.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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