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GTRF Controls Office Manager

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Facilitate & support senior management decision making by the use of management information, performance

  • information, analytics, forums, stakeholder feedback and HSBC strategy

  • Participation in forums and committees to represent view of business area

  • Participation in devising and monitoring of internal governance activities

  • Supporting Control Owners in the execution of their continuous monitoring activity.

  • Validate the design and operating effectiveness of the key controls through inspection, inquiry, observation, sampling, re-performance and recalculation.

  • Review of risks and key controls through end-to-end process walkthroughs, events or thematic reviews, data-driven reviews or issue read across, and evidence reviews.

  • Carry out activities to help ensure control assessments are accurate, effective, comply with procedures and templates, and meet quality control requirements.

  • Assist with the promotion of accountable risk and control decision-making based on quality data and commercial analysis

  • Assist with the provision of specialist risk and control knowledge and insights

  • Assisting with efforts to continuously improve the control environment and monitoring of risk, including behaviours

  • Identify trends to anticipate future developments in the risk and control environment

  • Actively challenge poor, inefficient or excessive controls, related tasks and behaviours

  • Participate the development and implementation of future-fit risk management frameworks

  • Assist with Influencing and shaping the development of regulatory frameworks in collaboration with internal parties

  • Identify trends to anticipate future developments in the risk and control environment

  • Promote desired behaviours and a positive risk culture across the remit area

Our requirements


- Broad knowledge of GTRF and other commercial banking products

- Broad knowledge of group and GTRF strategy. An appreciation of the global nature of the Group’s business


- Strong understanding of the international business trade cycle and the business processes involved when importing and exporting.

- Strong understanding of the GTRF product and process.

- Risk Management related Professional Qualification


- Strong leadership with good communication and interpersonal skills, with excellence in project and time management

- Strategic thinking and high level of business acumen and commercial awareness

- Strong change focus and ability to manage change

- Strong communication, presentation and influencing skills

- Ability to cope with pressure in a dynamic, fast growing and moving environment

- Ability to manage multiple competing priorities at the same time

- Strong project management skills

- Demonstrates sound commercial judgment and strategic

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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This is how we work
This is how we work

About the role

The GTRF Controls Office Manager is responsible for assisting with the effective governance and management of non-financial risks in the First Line of Defence.This job provides specialist risk and control advice and/or support, challenges and insights, promoting risk and control monitoring and decision-making.