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GTRF Team Leader

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • The Jobholder has full leadership and management responsibilities to head a key part of the Global Trade and Receivable Finance team. Achieving Quality targets and meeting key deadlines each day, are paramount in driving satisfaction from HSBC’s clients & internal and external customers. The Jobholder must, therefore, look to re-engineer and automate manual processes, improve upon existing processes, as well as leading & motivating the team to deliver a quality service.

  • There is a strong focus on the training and development of people, which is a key requirement. The Jobholder will be expected to equip their team with the necessary skills, such that they have the confidence to initiate actions and work efficiently and professionally.

  • The jobholder is expected to support the Head of European Regional HUB (ERH) enabling the area to meet & exceed financial, service, risk and people targets.

  • The jobholder is expected to work closely with senior stakeholders such as Country Heads of GTRF

Our requirements

  • Identifiable leadership experience and management skills

  • Experience of coaching individuals to improved performance and developing a culture of success

  • Excellent communication and listening skills, with senior stakeholder management experience.

  • An absolute commitment to service quality

  • An ability to challenge, embrace change and persuade others to do so

  • Good business awareness to aid planning and prioritising of tasks


  • Experience in Trade Finance/Core Trade/ Guaranties/ Receivable Finance

What we offer

  • Working with a world class organisation

  • Great career development opportunities

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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