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Guarantee Transaction Analyst within Global Trade and Receivables Finance Services Center

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • Work in GTRF Center supporting HSBC Guarantees clients and transactions

  • By ensuring that all Guarantees transactions are processing in a controlled, effective manner and that all controls are always strictly enforced.

  • Providing phone and email communication with the HSBC country branches

  • Processing of Guarantees customer applications in a compliant and efficient manner.

  • Processing Guarantee re-issuance application from other Financial Institutions.

  • Processing and requesting payment of fees associated with the issuance of Guarantees

  • First review and translation of Guarantees text.

  • Complete assigned tasks in the established timeframe as per process targets

  • Ensure that the productivity and quality levels are achieved as per the Service Level Agreements

  • Work towards sustaining team spirit

  • Possibility of learning of other GTRF products and gaining professional qualifications Service by GTRF Services Canter as a part of the individual development plan agreed with Line Manager (Documentary Credits, Documentary Collections, Guarantees)

Our requirements

  • Experience in Customer Service

  • Knowledge of banking products

  • Very Good English skills

  • Proficiency in any of those languages: French, Dutch, German will be an asset

  • Self-motivated work attitude which will allow working independently on job position

  • Very good communicative skills

  • Computer literacy

  • Desire to achieve and go beyond targets

  • Strong analytical skills, attention to details

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Purpose of the role

Global Trade and Receivables Finance Department (GTRF) is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

Today, HSBC is the leading international trade bank and GTRF sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need.

The jobholder will work on a daily basis in Global Trade and Receivables Finance Services Center, being a part of Trade and Receivables Finance Department and cooperate with other areas of the Bank to ensure successful execution of their goals.