Oferta pracy

HDM Technical Support Engineer

IBM PolandO firmie

IBM Poland

Galileo

Kraków

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
HDM Technical Support EngineerNumer ref.: 112939

Responsibilities:

– Provide daily support for critical problems, to world wide, high profile IBM customers, using Netezza Performance Server, Integrated Analytics Systems or PureData for Analytics systems
– Manage client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness
– Use technical problem solving skills in collaboration with other teams to prioritize and diagnose problems to complete resolution
– Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
– Share knowledge with internal and external customers by creating technical documentation, blogs, technotes
– Act as a Subject Matter Expert for one or more areas

Requirements:

– University graduate of Computer Science or equivalent
– Experience in a customer facing role
– Practical experience with an industry standard RDBMS (e.g. DB2, Oracle, SQL Server)
– Practical experience with Linux (development, support or administration)
– Practical experience with shell scripts (Bash, Perl)
– Excellent communication and collaboration skills to operate effectively in a global engineering and support environment
– Strong analytical and problem solving/decision making skills
– Excellent customer handling manners
– Stress resistance and multi-tasking abilities in a fast-paced environment.
– Ability to learn new skills and pick up new technologies quickly.
– Good command of English

Preferred Technical and Professional Expertise
– Understanding of network and storage technologies
– Understanding of enterprise server hardware components
– Experience in providing consultancy to customers on complex matters

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