sharing the costs of sports activities
Head DWS Service Front Line with German
SIX Global Services
- Przyokopowa 26, Wola, WarszawaWarszawa, Masovian
- offer expired over a month ago
- contract of employment
- full-time, part time
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
supervise and lead the team of Support Agents (Poland, Spain in future) to solid customer experience
manage, track & analyze the performance of the team (incl. customer satisfaction reporting
solve & master daily critical situations & topics (complaints, complex requests etc.)
coordinate, plan & optimize work flows, work items and schedules of the team
manage, motivate and grant team’s further consistent development, knowledge and skills
be in charge of the financials
professional leadership experience in Servicedesk Teams
strong customer- and team-orientation
destinctive organizational and communication skills
high level of self motivation, flexibility and resilience
German & English, Spanish is an advantage
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
no dress code
video games at work
coffee / tea
extra social benefits
sharing the commuting costs
employee referral program
Employee Assistance Program
Day for U (Day for Medical Checkup)
SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020. Are you ready to work at SIX and join the world of Finance and IT?
Are you solution and customer oriented with the charisma of a pragmatic team leader? If so and you know your professional way around supporting Windows computers and notebooks, then we certainly need to hear from you!
We are looking for our new “Head of Workplace Servicedesk" to round up the SIX Digital Workspace Leadership Team and bring out the best of the service desk agents.
The SIX customer experience is always in the centre of your mind and actions, thriving your team forward to best results.
SIX Global Services
SIX is a global Swiss company with two strong home markets: Switzerland and Spain. SIX provides technical infrastructure and services to banks and other international financial institutions. We run the stock exchanges in Zurich and Spain, offer global clearing and settlement services, sell financial information around the world and provide secure payment solutions to clients in Switzerland. In Warsaw SIX combines Swiss working culture with attractive job opportunities in the world of finance and IT. Since we opened our office in Poland in 2017, we are continuously growing and hiring. We offer you wide range of career opportunities in the center of Warsaw in a modern office space close to Rondo Daszyńskiego.