Oferta pracy

Head DWS Service Front Line with German

SIX Global Services

  • offer expired over a month ago
  • contract of employment
  • full-time, part time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

SIX Global Services

Przyokopowa 26

Wola

Warszawa

Your responsibilities

  • supervise and lead the team of Support Agents (Poland, Spain in future) to solid customer experience

  • manage, track & analyze the performance of the team (incl. customer satisfaction reporting

  • solve & master daily critical situations & topics (complaints, complex requests etc.)

  • coordinate, plan & optimize work flows, work items and schedules of the team

  • manage, motivate and grant team’s further consistent development, knowledge and skills

  • be in charge of the financials

Our requirements

  • professional leadership experience in Servicedesk Teams

  • strong customer- and team-orientation

  • destinctive organizational and communication skills

  • high level of self motivation, flexibility and resilience

  • German & English, Spanish is an advantage

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • holiday funds

  • christmas gifts

  • sharing the commuting costs

  • employee referral program

  • charity initiatives

  • Employee Assistance Program

  • Day for U (Day for Medical Checkup)

SIX Global Business Solutions, located in the center of Warsaw, is part of SIX and awarded “Best Workplaces” in Poland 2019, 2020. Are you ready to work at SIX and join the world of Finance and IT?

Are you solution and customer oriented with the charisma of a pragmatic team leader? If so and you know your professional way around supporting Windows computers and notebooks, then we certainly need to hear from you!

We are looking for our new “Head of Workplace Servicedesk" to round up the SIX Digital Workspace Leadership Team and bring out the best of the service desk agents.

The SIX customer experience is always in the centre of your mind and actions, thriving your team forward to best results.

SIX Global Services

SIX is a global Swiss company with two strong home markets: Switzerland and Spain. SIX provides technical infrastructure and services to banks and other international financial institutions. We run the stock exchanges in Zurich and Spain, offer global clearing and settlement services, sell financial information around the world and provide secure payment solutions to clients in Switzerland. In Warsaw SIX combines Swiss working culture with attractive job opportunities in the world of finance and IT. Since we opened our office in Poland in 2017, we are continuously growing and hiring. We offer you wide range of career opportunities in the center of Warsaw in a modern office space close to Rondo Daszyńskiego.

Scroll to the company’s profile