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Head of Compliance CoE

HSBC Service Delivery (Polska) Sp. z o.o.O firmie

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42


Head of Compliance CoE

Compliance is a global function that brings together all aspects of regulatory conduct and financial crime compliance. Acting as risk stewards, and supported by a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth. Compliance aspires to continuously raise the bar and set leading standards across the industry to help safeguard its customers and the communities within which it operates.

The Head of Compliance CoE is the senior accountable executive responsible for ensuring that HSBC’s newly established Compliance CoE for Continental Europe is effective in supporting HSBC’s local Compliance operations (10+ countries) across the Region in identifying, managing and mitigating Regulatory Conduct, Financial Crime and Fraud risks. The newly established CoE team in Krakow is a crucial part of HSBC’s EMEA Compliance strategy. As Head of Compliance CoE, your key responsibilities are:

  • To act as the lead of the to be established Compliance CoE in Krakow, in relation to Regulatory Conduct, Financial Crime and Fraud risks.
  • To ensure the Compliance CoE team successfully provides Compliance policy and advisory services to the 1LoD and 2LoD in countries across Continental European region, in order to ensure clear understanding of compliance risk exposure with respect to clients, transactions and products in areas such as Customer Due Diligence, Product Governance, Policy and Regulatory Developments, Conduct, Employee Compliance, Anti-Bribery & Corruption, Country/Regional Compliance project support, etc.
  • Lead the Compliance CoE team, establishing guiding principles and strategic operational objectives, owning budgeting and managing costs, headcount and resources to ensure that the teams are fit for purpose and that the delivery of its critical services to the Group is both effective and cost-efficient.
  • Fostering a positive culture of compliance by working proactively with the compliance professionals to ensure that best practices are followed in accordance with the applicable laws, rules, regulations, and internal policy.
  • Assist Country Chief Compliance Officers (CCOs), the leadership of the CE Compliance function (CE CCO, Regional LoB CCOs, etc.), and other colleagues on all material compliance related matters across the Continental European region.
  • Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and industry developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.
  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC’s diversity policy and/or the best interests of the business and its customers.
  • Negotiate with conflicting key stakeholders to identify solutions to complex low-medium risk issues.
  • Collaborates and builds positive stakeholder and business relationships providing regular updates to identify solutions to high priority issues affecting relevant activities.

Principal Accountabilities:

Impact on the Business

  • Oversee the critical Compliance policies and systems that impact the Compliance CoE and ensure that the Group’s exposure to Regulatory Conduct, Financial Crime and Fraud risks is managed in a commercially sensitive, practical and cost effective manner.
  • Provide advice and support on Regulatory Compliance, Financial Crime and Fraud risks to countries, senior management, Compliance colleagues and others.
  • Membership of relevant HBCE forums.
  • To promote and sustain a risk management culture in alignment with Compliance's role as the 2LoD.
  • To provide advice and guidance which enables the Business to manage regulatory risk effectively, and to escalate more complex queries in a timely and seamless manner.
  • To proactively identify and support in the management of significant new or emerging risks.
  • To track the resolution of subsequent risk management actions as appropriate.
  • Ensure the identification and implementation of best practice to enable the highest operational standards.
  • Define and adopt best practice through collaborating with our key business partners.

Customers / Stakeholders

  • Reporting to Continental Europe CCO function (functionally) and the Krakow GSC Head (entity) on Regulatory Conduct, Financial Crime and Fraud risks matters.
  • Country CCOs and their teams.
  • Compliance and LoB staff in Continental Europe.
  • Foster positive and professional working relationships with others throughout the Group including within other functions.
  • Close collaboration with the other teams within Continental Europe Compliance in the Region.
  • Build strong relationships, adopting a joined up approach, to deliver Compliance services at pace and with minimum conflict.
  • Ensure that positive relationships are maintained with other external stakeholders relevant to the Compliance agenda.

Leadership & Teamwork

  • Provide leadership to and develop the Compliance CoE team, liaising closely with functional reports. The role holder will have functional responsibility for the management of all Compliance Policy and Advisory FTEs in the Compliance CoE (~12 FTEs).
  • Maintain and develop positive and professional working relationships with senior business managers and Compliance and Business colleagues at Local, Regional and Global level.
  • Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the Compliance CoE capability, and set expectations, share best practice and manage, monitor, coach and develop team members to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience.
  • Establish a strategy for the sharing of Compliance risks, knowledge and best practice across the CoE and the wider CE Compliance Function and Group.
  • Support and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action.
  • To share insights on repeatable business queries and escalate complex queries in a timely and seamless manner.
  • Support development and communicate a clear vision for Compliance CoE that is aligned to the overall HSBC vision, values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.

Operational Effectiveness & Control

  • Agree and oversee the implementation, embedding and monitoring of the adherence to the Compliance FIM in the Compliance CoE.
  • Monitor and assess the resourcing, costs and spend of the Compliance CoE team.
  • Consistently apply policy and governance frameworks, procedures, practices and standards to ensure quality, effective compliance advice and guidance.
  • Support the continuing development, implementation and improvement of the processes, capabilities, capacity and infrastructure needed to effectively manage Compliance risks in a changing environment.
  • Develop and produce comprehensive MI, and critically review this, in order to create meaningful assessments of team performance in order to provide comfort to Regional and Country Compliance teams.
  • Ensure compliance with all relevant internal and external rules, regulations, and procedures that apply to Compliance.
  • Ensure that reporting is efficient, pertinent and addresses stakeholder needs and Group requirements as well as provides an accurate view of the CoE operating environment.
  • Make use of relevant systems, taking appropriate action, if necessary, regarding reportable events or regulatory inspections or regulatory developments.
  • Assist the business with the preparation of manuals and procedures (regulatory conduct and fiancial crime compliance input only) as required.

Qualifications/Experience & Knowledge:

  • Degree or equivalent professional qualification in law, economics, accountancy or similar field.
  • Significant experience as a senior compliance manager across all areas of Compliance risk within a global firm or as a regulator, in the international financial services industry.
  • Strong knowledge of European regulatory requirements.
  • Significant leadership experience and an experienced strategic thinker.
  • Excellent communication and influencing skills (strong written and oral communication skills demonstrated by a history of writing reports and making oral presentations to senior staff).
  • Ability to develop practical, cost effective solutions to complex global issues.
  • Detailed and extensive knowledge of the HSBC Group structure, its business and personnel, and HSBC’s corporate culture.
  • Understanding of the purpose, value, culture and fundamentals of the Compliance function
  • Proficient in dealing with senior and executive sponsors and rationalizing across differing priorities.
  • Ability to work effectively under pressure with competing and rapidly changing priorities is essential.
  • Sound Judgment.

We offer:

  • Stable job in professional team
  • Interesting career path in an international organization
  • Private health care, employees’ benefits
  • Courses & training for our employees
  • Modern office buildings near the city center of Kraków

To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

You'll achieve more when you join HSBC.
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
Applications sent to us will be taken into consideration only if they include the following statement:

I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]

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