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Head of Compliance Risk Stewardship

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Offer expired 25 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • To act as the lead of the to be established Compliance CoE in Krakow, in relation to Regulatory Conduct, Financial Crime and Fraud risks.

  • To ensure the Compliance CoE team successfully provides Compliance policy and advisory services to the 1LoD and 2LoD in countries across Continental European region, in order to ensure clear understanding of compliance risk exposure with respect to clients, transactions and products in areas such as Customer Due Diligence, Product Governance, Policy and Regulatory Developments, Conduct, Employee Compliance, Anti-Bribery & Corruption, Country/Regional Compliance project support, etc.

  • Lead the Compliance CoE team, establishing guiding principles and strategic operational objectives, owning budgeting and managing costs, headcount and resources to ensure that the teams are fit for purpose and that the delivery of its critical services to the Group is both effective and cost-efficient.

  • Fostering a positive culture of compliance by working proactively with the compliance professionals to ensure that best practices are followed in accordance with the applicable laws, rules, regulations, and internal policy.

  • Assist Country Chief Compliance Officers (CCOs), the leadership of the CE Compliance function (CE CCO, Regional LoB CCOs, etc.), and other colleagues on all material compliance related matters across the Continental European region.

  • Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and industry developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers.

  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC’s diversity policy and/or the best interests of the business and its customers.

  • Negotiate with conflicting key stakeholders to identify solutions to complex low-medium risk issues.

  • Collaborates and builds positive stakeholder and business relationships providing regular updates to identify solutions to high priority issues affecting relevant activities.

Our requirements

  • Degree or equivalent professional qualification in law, economics, accountancy or similar field.

  • Significant experience as a senior compliance manager across all areas of Compliance risk within a global firm or as a regulator, in the international financial services industry.

  • Strong knowledge of European regulatory requirements.

  • Significant leadership experience and an experienced strategic thinker.

  • Excellent communication and influencing skills (strong written and oral communication skills demonstrated by a history of writing reports and making oral presentations to senior staff).

  • Ability to develop practical, cost effective solutions to complex global issues.

  • Detailed and extensive knowledge of the HSBC Group structure, its business and personnel, and HSBC’s corporate culture.

  • Understanding of the purpose, value, culture and fundamentals of the Compliance function.

  • Proficient in dealing with senior and executive sponsors and rationalizing across differing priorities.

  • Ability to work effectively under pressure with competing and rapidly changing priorities is essential.

  • Sound Judgment.

What we offer

  • Stable job in professional team.

  • Interesting career path in an international organization.

  • Private health care, employees’ benefits.

  • Courses & training for our employees.

  • Modern office buildings near the city center of Kraków.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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Additional information

Compliance is a global function that brings together all aspects of regulatory conduct and financial crime compliance. Acting as risk stewards, and supported by a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth. Compliance aspires to continuously raise the bar and set leading standards across the industry to help safeguard its customers and the communities within which it operates.

The Head of Compliance CoE is the senior accountable executive responsible for ensuring that HSBC’s newly established Compliance CoE for Continental Europe is effective in supporting HSBC’s local Compliance operations (10+ countries) across the Region in identifying, managing and mitigating Regulatory Conduct, Financial Crime and Fraud risks. The newly established CoE team in Krakow is a crucial part of HSBC’s EMEA Compliance strategy.