Oferta pracy

Head of engineering (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • GCP

  • API

About the project

Retail originations credit underwriting & credit account management– processing over a billion customer credit decisions annually, across 30+ markets for all Lending products


External Fraud Control for WPB and WSB covering Transaction Faud, Application Fraud and other Fraud domains impacting over 30 markets, 10Bn in transactions and ¬0.5Bn in Fraud Loss management

Both domains are undergoing an architecture transformation program envisaging over 100Mn in technology investments that will deliver a data driven decisioning eco system based in the Cloud.

The Delivery Model is built around a dedicated Fraud Value Stream and a CCS Sub Value stream under Lending.

Your responsibilities

  • Entity leadership of the CCS and Fraud IT organisation in Poland – responsible for building out the technology organisation supporting all the sub value streams in CCS and Fraud.

  • Take functional accountability for end to end Fraud deliverables in near shore model for UK and Europe and dual hats to head a functional delivery domain in CCS and Fraud as assigned from time to time

  • Member of the CCS and Fraud IT MANCO acting as the primary delivery partner in Poland to the sub value streams

  • Provide leadership, management and technical vision to entire engineering team.

  • Stimulate hiring, career plans, training as well as performance reviews for software engineering team

  • Effectively manage third party relationships ensuring appropriate control, governance of capacity outsourced to vendors

  • Provide technical and career mentoring for the engineering organization and work with them to plan and track development of all initiatives through delivery to production

  • Cultivate a culture of testing and automation throughout the engineering organization

  • Collaborate with the product engineering management (Design, Product, QA a nd IT) team to improve visibility, processes, and communication mechanisms

  • Accountable for maintaining mandatory / regulatory compliance of the IT Services managed by the team

  • Accountable for managing the End to End cost base, will balance HSBC priorities, ensuring compliance, Customer satisfaction also ensuring Data standards and Data controls

  • Implementation of IT strategy to support core business objectives and gain business value.

  • Accountable for identifying and resolving any alignment issues across the matrix organisation.

  • Evolution of the DevOps model, ensuring continued improvement of the technology lifecycle and alignment with stakeholder plans

  • Adhere to compliance with external regulatory requirements, internal control standards and group compliance policy

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points

Our requirements

  • Exposure to technology delivery in a Retail banking environment, with good understanding of customer lifecycle across core products

  • 10+ years of Industry experience, managing delivery teams

  • Demonstrated leadership ability in a multi functional environment

  • Good understand and network within the Polish personnel and third party market place

  • Full stack software development experience and capability

  • Experience or comfort working with native API platforms

  • Experience with Cloud platform especially GCP, modern data technologies relational database systems and ability to work with large databases

  • Understanding and knowledge of scaling and proven track record of scaling systems

  • Experience profiling and optimizing code on all tiers of an application

  • Experience with systems that leverage near real¬time data to drive personalized experiences

  • Experience working with consumer facing digital products

  • Experience with systems which have sophisticated access control/configuration capabilities

  • Exceptional written and oral communication skills

  • Exceptional critical thinking and analytical skills, with the ability to quickly understand complex systems and data

  • Experience balancing managing direct reports and making contributions to the software

  • Experience providing project visibility to senior management

  • Passion for data driven decision making and continuous process improvement

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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