Oferta pracy

Head of Managed Services

enxoo Sp. z o.o.About the company

  • Warszawa

    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment, B2B contract
  • full-time
  • director

Your responsibilities

  • Create and support a dedicated business line providing managed services for Enxoo customers, who are using standard Salesforce Clouds or Enxoo solutions available at Appexchange (Enxoo for Communications, Skilo HR).

  • Take over customers after the implementation projects and transition to managed services, ensuring knowledge transfer, proper documentation and assigning competent teams.

  • Build dedicated teams, including recruitment, onboarding and training.

  • Define and tune managed services business processes and related KPIs.

  • Support the teams in an agile cooperation and make sure that the team gets the support they need for both team and personal development.

  • Support teams in achieving consistent progress.

  • Support customers in defining win-win contracts and cooperation rules.

  • Monitor and improve the quality of services delivered versus company quality standards and SLAs agreed with costumes.

  • Maintain and update quarterly an Account Plan covering cooperation forecast, improvements, and business growth.

Our requirements

  • Minimum 10 years of experience in IT consulting business like ERP/CRM/Billing systems implementation and support.

  • Understanding and minimum 5 years of experience in managed services/DevOps contracting, and delivery.

  • Min. 5 years of experience in team building and supporting.

  • Business process improvement experience with minimum 2 large scale projects or companies.

  • Very good understanding of DevOps concepts.

  • Entrepreneurship spirit with self drive to set and achieve ambitious business goals, and seek for solutions or changes as the new challenges appear.

  • Experience in setting and achieving goals using methods similar to OKR, V2MOM, 4DX.

  • Min 2 year of experience in working within a Scrum Team with short delivery cycles.

  • Fluency in English (C1).

Optional

  • Knowledge of Salesforce Sales Cloud, Service Cloud or other cloud-based platforms.

  • Understanding of telecom business processes and related BSS/OSS functionality.

  • Understanding of typical business processes and related ERP functionality.

What we offer

  • Exciting opportunity to organize and grow the fastest growing part of Enxoo business.

  • Leadership Team level position with real impact on Enxoo strategy and growth.

  • Individual training and development path.

  • Possibility to work completely remotely – till the end of Covid19.

  • Possibility to work completely remotely/hybrid after Covid19 – we are open to discussions about what kind of work system do you prefer 🙂.

  • You can also (after Covid19) work from our modern office in Warsaw, which is located in the very center of Warsaw, we have there: Shower, so that you can come to work by bike or straight from the gym, A kitchen combined with a dining room and a relaxation area, Friendly open space, but also separate rooms

  • Work on any equipment (including your own) – we provide a budget

  • Flexible working hours – the possibility of starting work from 8:00 am to 10:00 am – it all depends on your individual arrangements with your team

  • Creating individual development paths – we will help you create your own path that you can develop yourself freely and achieve your goals

  • Non-wage benefits such as private health care, sport card, life insurance

  • Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • no dress code

  • christmas gifts

  • birthday celebration

  • charity initiatives

  • pet friendly office

enxoo Sp. z o.o.

Enxoo is an agile company with no hierarchical structure. All work is delivered by Scrum Teams according to simple principles like: trust, transparency, friendly atmosphere and supporting each other.

Enxoo is a leading provider of Salesforce based CPQ, E-Commerce and Self-Service for mid-size telecoms across the globe. Our customers use Salesforce standard clouds like Sales, Service, Community Cloud along with Enxoo for Communications ISV set of products available at Salesforce Appexchange. We believe in real partnership and cooperate with most of our customers long after the system implementation, providing managed services. As the need is growing we want to industrialize the processes and strengthen the team with a dedicated Head of Managed Services, who will be responsible for building excellent relationships with our partners, inspiring and motivating the team, and consistent growth of the business.

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