Oferta pracy

Head Of Operations And SSC

Michael PageO firmie

  • Warszawa, mazowieckie

  • Ogłoszenie wygasło miesiąc temu
  • Umowa o pracę
  • Pełny etat
  • Dyrektor
Head of Operations and SSCNumer ref.: JN -072020-330088

To support the successful growth of our Client's SSC structures, we are currently seeking experienced candidates for the key role of Head of Operations & SSC. The role involves day to day management of the SSC as well as proactively and efficiently contributing to the development of the overall SSC strategy.

Client Details

Our Client is a well-known brand, leader in its market segment running an e-commerce business model. The company has established a Shared Service Center located in Warsaw to support its European entities.


  • Leading and managing the Shared Services Center
  • Tracking business unit performance as well as leading and challenging management
  • Exercising control over the implementation of business objectives by subordinate units and coordinating work related to ensuring high quality of services
  • Designing and implementing a development strategy to increase productivity, service level as well as assure possibilities for further expansion
  • Recommending solutions leading to the optimization of processes in the organization
  • Empowering a continuous improvement culture
  • Assessing costs and risks of all business initiatives
  • Budget planning and implementation of financial strategy plans
  • Participating in SSC projects including overseeing transition projects aiming to move new business functions to the SSC
  • Building a corporate culture in which all employees are respected, valued and motivated to contribute to their maximum potential
  • Developing and implementing an effective internal communication strategy
  • Building relationships with stakeholders located in different European countries
  • Close cooperation with the Board of Directors located in Germany


  • Strong organizational and analytical skills
  • Exceptional decision making skills and result-oriented approach
  • Demonstrate strong leadership capabilities
  • Ability to communicate effectively at all levels of the organization
  • Relevant experience in a managing role on a senior level within an international organization
  • Experience in the SSC / BPO environment or an international e-commerce/retail organization will be an asset
  • Fluency in English (very good command of German will be an asset)
  • Experience in process optimization projects (knowledge of Six Sigma / Lean methodology will be an asset)
  • University degree

Job Offer

  • Leading a Shared Service Center of a well-known brand
  • A people-oriented organizational culture
  • A great opportunity to be part of a growing organisation
  • Self-development by participating in interesting and challenging regional and local projects

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