Oferta pracy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy
Oferta z szybkim aplikowaniem 
co to?
Na oferty z aktywnym „Aplikuj szybko” zaaplikujesz jednym kliknięciem. Korzystają one z danych używanych przez Ciebie przy ostatnim aplikowaniu. Jeśli jeszcze tego nie robiłaś/eś, nie przejmuj się. Za pierwszym razem trafisz na pełny formularz aplikowania.

Head of Risk Operations Technology (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Managing the end-to-end cost base, balance HSBC priorities, ensuring compliance and customer satisfaction whilst also ensuring Data standards and Data controls.

  • Creating, managing and maintaining positive relationships with all customer and service consumer groups, driving a working environment of teamwork, collaboration and support to meet mutual goals for the GB/GFs and HSBC.

  • Responsible for setting objectives related to delivery for direct reports, in line with HR Guidelines

  • Responsible for management of DevOps budget and meeting cost targets

  • Responsible for recruitment of engineering resources within DevOps verticals, in line with HR and Technology guidelines

  • Responsible for performance management and calibration within the DevOps vertical, in line with Practice and HR Policies and Guidelines

  • Responsible for pay and reward decisions for resources within team

  • Responsible for career development, talent management and succession decisions for resources within Team

  • Responsible to deliver in accordance with practice tooling & methods frameworks

  • Responsible to deliver in accordance with all enterprise standards & controls

Our requirements

  • Ideal Candidate Requirements

  • To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

  • Technical Competence

  • Ability to distil complex and varied data into information.

  • Attention to detail and ability to ensure that information is captured in a timely manner.

  • Excellent written and verbal communication skills.

  • Good process analysis and problem solving skills.

  • Good financial management ability.

  • Focus

  • The ability to quickly understand customer requirements and concerns and deliver a quality result to them.

  • Delivery-focused with attention to detail and ensure tasks are completed on time and to the required level of quality.

  • Proven ability to prioritise workload effectively in line with business priorities.

  • ‘Can Do’ attitude. Willing to turn a hand to whatever task is required.

  • Judgment

  • Skilled decision-maker – considered and timely especially when under pressure.

  • Able to delegate effectively where necessary.

  • Relationship

  • Ability to adopt a tailored and effective communication style to varying levels of management up to and including executive management

  • Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users

  • Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people

  • Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain global team relationships

  • Personal Capabilities

  • Ability to work with minimal supervision and to contribute to a larger team; and a flexible approach to working hours and responsibilities

  • Self-motivation, and a proven rapid learning capability in a changing environment are essential

  • Drive and tenacity to ensure change is effectively implemented in a matrix environment

  • Committed to personal and professional development

  • Able to work independently, proactively and under pressure against multiple deadlines

  • Leadership capabilities

  • Navigating: Understand and translate Change Delivery strategy into own team and aligning directions accordingly

  • Aspiring: Be ambitious about provide the highest standards of delivery and embed them in the team

  • Driving: Set stretching goals for self and team and deliver them with courage and tenacity

  • Mobilising: Authentically engage with team, colleagues and business partners to deliver at pace

  • Sustaining: Make considered decisions that protect and enhance HSBC values, reputation and business

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional information

HSBC Risk Operations business function aims to run a unified global capability to analyse and investigation Financial Crime Risk to support informed financial crime risk management by the Group and enable effective information sharing with Regulatory and Governments, grounded in advance analytics and technology.

The Risk Operations Head of IT will be responsible for shaping, delivering & driving the Risk Operations change agenda including Digital Business Services (DBS) across Enterprise Technology & HSBC Technology.

• Deliver technology solutions on behalf of Risk Operations to support significant benefits relaisation in 2022

• Significant leadership and people accountability including management of Professionals, Programme managers and 3rd parties across Digital Business Services including Compliance and Data Analytics Teams

• Responsibility of 200+ direct and indirect team members located globally to support delivery into countries & regions to realize benefits.

• Key engagements with CIO / CTOs across DBS, Risk Operations and Compliance IT

• Issues & Risk Management to ensure that delivery continues in line with agreed plans & budget

• Strategic alignment of all initiatives & technology innovation through Chief Architects and IT functions across the bank.

• Lead on Innovation and Automation within the Enterprise Technology and explore opportunities with internal / external partners, vendors and Fin Techs

The overall budget expected to be $12M+, this will include additional CTA & CTB programmes that will allow Risk Operations to further reduce costs & headcount.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile