Head Resource Manager and Operations, 2LA

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. What sets us apart is our diversity - of people, cultures and networks. We have more than 86,000 employees from 125 different countries and a presence in 60 markets.

As we increase our focus on our business and clients based in Europe and the Americas, we're building a western hub that can support our activity in these regions a more beneficial time zone and location. The hub, located in Warsaw, focuses on managing complex, large scale, cross-border activities including financial crime compliance, cyber security, human resources and banking operations.

The Role Responsibilities

• Provide a professional Resource Management and Operations (RMO) service to the Second Line Assurance (2LA) function, ensuring efficient and effective utilisation of on and offshore Assurance resources, and supporting robust operational delivery.
• Work closely with the Global Head of 2LA and the Heads of Assurance to implement a dynamic resourcing strategy to support delivery of both the current programme of assurance reviews and the future resourcing capability needs of the function.
• Driving operational excellence to support efficient delivery of quality assurance reviews.

• Work closely with the Heads of Assurance to understand the resourcing needs to deliver the programme of reviews.
• Facilitate resource planning aligned to the Review QPR planning cycle and being agile in responding to frequent changes to resourcing needs, optimising use of resources.
• Undertake wider strategic workforce planning to take account of both the current programme of reviews, and also future resourcing and capability requirements; identifying resourcing and capability gaps and develop innovative strategies to address.
• Source co-sourcing arrangements with third parties as required support technical specialisms.
• Facilitate 2LA review planning cycles working closely with the Heads of Assurance to deliver a dynamic review plan.
• Maintain the 2LA Methodology, instigating periodic updates to ensure it reflects industry good practise and remains fit for purpose.
• Ensure appropriate governance and quality assurance over the programme of reviews, providing MI and reporting as required.
• Develop and maintain systems (eg Appian, Sharepoint) to support review delivery.