Oferta pracy

HeiFlow ServiceNow Lead



aleja Jana Pawła II 43a



Your responsibilities

  • Formulating the architecture and design of ServiceNow area of HeiFlow Product based on functional and non-functional requirements, balancing the goals and constraints of used technologies.

  • Collaborating with Solution Architects and Domain Architects on the solution design to ensure it conforms to overall architectural vision and technical roadmap

  • Partnering with Product Architect & Product Owner to ensure most efficient value chain improvements to business stakeholders

  • End-to end responsible for managing the solution upgrade process

  • Conducting continuous improvement analysis on existing application architectures and identifies architectural optimizations

  • Managing IT Cost of Ownership of the Product through budgeting processes of HEINEKEN and controlling of budget execution on respective level.

  • Verifying the implementation - ensure the delivered system is consistent with the agreed architecture, and meet the requirements

  • Ensuring consistency of overall solution.

  • Managing the quality of the solutions and technical debt

  • Identifying potential bottlenecks and their underlying causes that affect the product and proposes how to resolve these

  • Keeping up with relevant developments in own functional area and ensure development, transfer and retention of knowledge. Is end-to-end responsible to deliver the value of Product through the entire Product life cycle

  • Is multidisciplinary – ensuring that the key competencies and expertise needed to develop, build, deploy and support the Product are embedded in the team

  • Helping Product Team members with removing impediments

Our requirements

  • Bachelor/Master’s degree in Computer Science, Telecom, Electronics or other related studies.

  • Practical experience of minimum 5 years with maintaining and developing ServiceNow environment.

  • Practical experience of at least 3 cycles, in managing all technical aspects of upgrading to a new release

  • Excellent communication skills (both verbal and in writing): ability to communicate well with technical and non-technical stakeholders on different levels of seniority;

  • Being a business and technical consultant/architect that is responsible for the maintenance and development of the Product;

  • Analytically and quantitatively strong, highly structured;

  • Team player, able to work effectively within the product team with the ability to influence others to move toward consensus;

  • Able to identify and understand multiple stakeholder perspectives and "truths" and bring an open mind to understanding and build on the views of others.

  • Ability to work in teams and work dedicated for a team.

  • Comfort with frequent, incremental code testing and deployment, a strong grasp of automation and data management tools;

  • Excellent written and verbal English

What we offer

  • Private Medical Healthcare

  • Performance bonus

  • Sodexo card

  • Life insurance

  • Referral program

  • Development opportunities

  • Local and global job opportunities within HEINEKEN

  • ACCA Approved Employer

  • Work from home flexibility (also after COVID)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • corporate sports team

  • parking space for employees

  • extra social benefits

  • pre-paid cards

  • christmas gifts

  • employee referral program

  • charity initiatives

  • flexible work from home scheme after pandemic/lockdown

  • open bar on Fridays;)


At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

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