Oferta pracy

Help Desk Administrator

Hemmersbach

  • Wyścigowa 56g, Wrocław
    Wrocław, Lower Silesia
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • junior specialist (Junior)

Hemmersbach

Wyścigowa 56g

Wrocław

Your responsibilities

  • Acting as a single point of contact for all IT related incidents and requests

  • Responding to email messages, web inquiries and phone calls for employees requiring help

  • Providing remote worldwide IT support for end-users

  • Installing and supporting different applications on users PC’s

  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training

  • Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)

  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases

  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA

Our requirements

  • Very good English language skills

  • Basic remote troubleshooting skills and the use of remote troubleshooting applications

  • Excellent customer service skills with strong attention to details

  • Quick learner with strong time management skills

  • Good knowledge of Windows operating systems

  • Readiness to work on shifts (8-hr fixed shifts)

Optional

  • Previous experience in a similar position

  • Openness to learning new skill

What we offer

  • A secure job position in an exponentially growing international IT company

  • Room to implement your own ideas, challenges within your own responsibility

  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication

  • A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family

  • Welcome package, full introduction into the company, Buddy program to help you get started

  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules

  • Remote work possibility

  • Free company bus from the center of Wrocław

  • A package of co-funded benefits: multisport card, lunch passes, private health care as well as life insurance for you, your partner, and family members

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • corporate library

  • no dress code

  • coffee / tea

  • meal passes

  • charity initiatives

Hemmersbach

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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