Oferta pracy

Help Desk Specialist

ACAISOFT POLAND Sp. z o.o.About the company

4 0008 000 net (+ VAT) / mth.
  • Warszawa

    Warszawa, Masovian
  • Offer expired 11 days ago
  • Remote recruitment
  • Remote work
  • B2B contract
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Analysis of existing processes and suggesting areas for improvement.

  • Active support of service projects by appropriate queuing and/or resolving requests.

  • Identification of operational needs of individual teams/departments and addressing them within the available tools.

  • Constant improvement of the quality of operational processes through their optimization and automation.

  • Knowledge base development (describing processes and tools as well as related problems and their suggested solutions).

Our requirements

  • Minimum 1 year of experience in IT administration.

  • Proficiency in Jira Service Management.

  • Knowledge of Google Tools.

  • Solid organizational and multitasking skills.

  • Strong communication skills.


  • Experience in process automation.

What we offer

  • Employment in a stable company.

  • Sponsorship for industry's meetups and conferences.

  • Private health insurance.

  • Great atmosphere, supportive team and management that removes roadblocks.

  • Partial funding of MultiSport.

  • Training budget.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • charity initiatives


Hello, we are Acaisoft

We are a solution company focusing on building cloud-based end-to-end SaaS platforms. Our customers range from startups to large enterprises based in the US, mainly Silicon Valley, and Western Europe. Since technology is constantly developed at such a fast pace, we always strive to be one step ahead of the market and keep up with the latest solutions.

Acaisoft Teams are based in Warsaw, Białystok, and Gdynia.

At the moment we’re relocating to the bigger office in Warsaw.

We are now scaling up our organization and would welcome an experienced Software Leader to help grow our team.

If you are looking for a driven, easy-going, modern work environment - join us!

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