Oferta pracy

Helpdesk Analyst

SolarWinds – The Power to Manage ITAbout the company

  • Puszkarska 7, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

SolarWinds – The Power to Manage IT

Puszkarska 7


Your responsibilities

Provide first level assistance to internal resources including executives

Provide high level of professionalism when dealing with employees

Will be required to document, track and monitor the issues to resolution.

Provide hardware troubleshooting of laptops, desktops and misc. electronic devices.

Provide standard onboarding/terming of employees.

Install and configure desktop OS’s (Mac OS and Win10) for various scenarios.

Manage Administrative local privileges on desktops/laptops

Install, configure and support software such MS productivity suites; Microsoft Office, Outlook, etc.

Install and manage security software on desktops

Plan and purchase equipment and track the lifecycle of all assets

Support remote users

Assist in the administration of Active Directory and Gsuite

Our requirements

  • Oral and written English & Polish communication skills

  • Experience supporting MAC OS, Windows desktop/laptop PCs

  • Experience using Active directory

What we offer

  • Among the many benefits are a competitive salary, bonuses, and growth opportunities.

  • We promote self-education and support you in learning new things – through conferences, learning tutorials and mentors.

  • We invest into your growth - we give you an additional 10 days off for independent study every year.

  • You can enjoy comfortable office spaces with free and tasty coffee, snacks, game room, soft chairs and PS4.

  • You can bike to work and find colleagues who do same sports as you do.

  • We provide MultiSport, flexible working hours, private health insurance and fruits in the kitchen.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • flexible working time

  • fruits

  • video games at work

  • coffee / tea

  • leisure zone

  • extra leave

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.