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Helpdesk Analyst with German language

Atos Poland Global Services Sp. z o.o.

  • West Pomeranian

    West Pomeranian
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment

Your responsibilities

  • We are looking for a Helpdesk Analyst with previous experience in this area. You will be responsible for communication with Customers and providing 1st level support for these Customers based on best ITIL practises. You will be managing incidents and escalations via ticketing tool, phone and email.

  • Support of the day to day incidents reported by Customers

  • Analysis of incidents, propose and/or execute solutions and/or workaround

  • Operating within Service Level Agreements

  • Working in close collaboration with resolving teams

  • Proactively initiate improvements in processes, perform root-cause analysis and coordinate the whole improvement.

  • Provide performance reports (weekly, monthly, etc)

Our requirements

  • Full proficiency in German language (spoken and written)

  • Ability to acquire knowledge independently

  • Ability to pass on knowledge to team members

  • Analytical and problem-solving skills

  • Team spirit

  • Positive and can-do attitude

Optional

  • Knowledge about SAP application would be a plus

  • ITIL process knowledge

  • Experience in working in Service desk / Helpdesk area

What we offer

At Atos, great working conditions will always come without conditions.

Shape the future of digital.

And your too.

#TheFutureIsOurChoice

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • integration events

  • dental care

  • no dress code

  • extra social benefits

  • christmas gifts

  • employee referral program

  • charity initiatives

  • global IT projects

  • new technologies

Recruitment stages
1

Apply to work at Atos

2

Screening

3

Interview

Atos Poland Global Services Sp. z o.o.

At Atos, as a global leader in secure and decarbonized digital

business technology, we work together with companies and

industries around the world.

AI, IoT, big data & analytics, cybersecurity, cloud, edge computing

and sustainability… shaping the future of the information space

with our clients is exciting yet challenging.

That is the reason why at Atos, together we bring the diversity

of our people’s backgrounds and skills to make choices that

will have positive economic, social and ethical impacts

on business and humanity tomorrow.

At Atos, the future is our choice.

Scroll to the company’s profile

Atos offers IT infrastructure management services, IT systems integration, outsourcing and IT consulting.

We are also the worldwide IT partner of the Olympic and Paralympic Games.

We employ over 110,000 employees worldwide, and thanks to our presence in 73 countries, we offer our clients expert services of the highest quality with global reach.

Atos has been operating in Poland for over 20 years. We are present in 6 cities in Poland - Bydgoszcz, Wroclaw, Warsaw, Lodz, Opole and Krakow.