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Helpdesk Representative Internship

PPG Industries

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 25 days ago
  • contract of mandate
  • part time
  • trainee
  • hybrid work

Technologies we use

Operating system

Your responsibilities

  • New hires will apply the ITIL methodology best practices of Incident, problem and knowledge center support as they provide customers with support about IT services

  • Identify, research and resolve technical problems

  • Handle incoming telephone calls, online chats and emails for technical support

  • Document, supervise and monitor problems to ensure timely resolutions for customer

  • Participants will be able to rely on instructions and pre-established guidelines to help users and will receive on-the-job training, yearly corporate training and individualized training to help you grow personally and professionally.

Our requirements

  • Enrolled University or Professional Students working to acquire a degree in the Information Technology or equivalent field

  • Willingness to work in a 24x7x365 environment

  • Proficient English

  • Enthusiastic to learn PPG's IT environment

  • Ability to succeed in the SD role while engaging interest to develop into other roles.

What we offer

If successful in the intern role, you will be offered fulltime employment on the Service Desk. You will then be eligible to apply for your next opportunity at PPG between 15- 24 months of joining the SD function, we will be committed to help you obtain your development goals.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.

We are “One PPG” to the world.

We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.

We trust our people every day, in every way.

We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful. Our feedback is clear and actionable.

We make it happen.

We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.

We run it like we own it.

We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.

We do better today than yesterday – everyday.

We continuously learn. We develop our people to grow our businesses.

PPG Way: (Click here to learn more about the PPG Way)

We are One PPG: http://one.ppg.com/

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

Pay Transparency poster: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf

EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

EEO is the Law Supplement: http://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_gina_supplement.pdf

PPG Industries

As Helpdesk Representative Intern, you will be part of the Service Desk Development program that focuses on bringing ambitious career focused individuals into the Global IT organization with the primary goals of developing future IT leaders. This is a fully remote (work from home) position. The program gives interns the ability to work with all of PPG's employees as part of our 24x7x365 Service Desk

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