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Helpdesk / Service Desk Support Agent

KLDiscovery Ontrack Sp. z o.o.

  • Sobieskiego 11, Katowice
    Katowice, Silesian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • home office work
  • remote recruitment

KLDiscovery Ontrack Sp. z o.o.

Sobieskiego 11


Technologies we use


  • Support Tools

  • Microsoft Technologies

  • Active Directory

Operating system

Your responsibilities

  • As Service Desk Support Agent (24/7 shift work), you will work as a part of the IT Team

  • Receive, troubleshoot, process and resolve Support Requests and Incidents using support tools

  • Have direct access to 2nd level support for issues that require escalation

  • Support will be provided via the telephone with the use of remote administration tools

  • Learn and apply Service Desk procedures

  • Manage incidents through resolution

  • Perform technical and non-technical tasks

  • Keeping up to date with new technologies in order to provide effective support for the environment

Our requirements

  • Fluent English (B2-C1, written and spoken)

  • Ability to rapidly develop working knowledge of complex, tiered, customer-facing software applications

  • Good understanding of how to support a 24x7 production environment including customer support and technology management

  • Strong ability to follow processes and/or apply common sense workarounds to ensure team success

  • Strong ability to work effectively and prioritize in urgent work situations


  • Experience working as Service Desk / Helpdesk/ Service Desk Support Agent role

  • Good computer skills and knowledge of MS office

This is how we organize our work

This is how we work

  • in house

Team members

  • technical leader
  • support
  • IT administrator

Development opportunities we offer

  • external training

  • industry-specific e-learning platforms

  • intracompany training

  • mentoring

  • substantive support from technological leaders

  • technical knowledge exchange within the company

What we offer

  • International working environment which combines innovative services with cutting-edge technology

  • Friendly, fast paced atmosphere with opportunities to expand your skills

  • Attractive package of benefits

  • Opportunity to be heard and influence change within IT processes and technology


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • extra social benefits

  • holiday funds

  • birthday celebration

  • employee referral program

Recruitment stages

Rozmowa telefoniczna


Spotkanie z zespołem / managerem


Podjęcie decyzji i informacja zwrotna

Our role is ideal for:

  • New to the job market

  • Fresh graduates

  • Anyone in the process of career change

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses

• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact

• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Don't hesitate! Send us your resume and cover letter in English.

KLDiscovery Ontrack Sp. z o.o.

KLDiscovery Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, KLDiscovery Ontrack provides data recovery, data destruction, electronic discovery and document review services. For more information about KLDiscovery Ontrack and our offerings please visit:

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