Oferta pracy

Helpdesk Specialist

Medicalgorithmics S.A.About the company

7 000 gross / mth.

Medicalgorithmics S.A.

Marynarki Polskiej 100

Gdańsk

Your responsibilities

  • Provides support to employees and clients including installation, servicing and repairing PC systems and equipment

  • Resolves issues in the areas of hardware/software installation, repair, upgrade and maintenance

  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting and proper process/documentation is followed completely

  • Acts as a liaison with customers and employees on administrative and technical matters for assigned projects

  • Ability to follow defined processes and procedures

  • Proficient in using Microsoft Office

  • Instructs customers in the operation and maintenance of systems/equipment.

  • Candidates may be asked to work any shift, holidays, and weekends

Our requirements

  • 4+ years of field support experience in PC or MAC troubleshooting and repair

  • Experience working with the company's hardware (PC and MAC), software (COTS and proprietary) and equipment products, such as some smartphone and/or tablet equipment

  • Must have 3+ years of experience in a work environment with Windows 10 and the latest MAC OS

  • Experience working with SLA’s and ticketing systems such as Connectwise

  • Must have outstanding customer services skills with proven soft skills

  • Must be able to communicate and write in both Polish and English

  • Good interpersonal skills to work with customers and be able to excel in a team environment

  • Good analytical and problem-solving skills

  • Good communication/presentation skills

  • Good time management and organizational skills with an attention to detail

  • Ability to resolve hardware/software and equipment problems

  • Must be willing to complete 1 or more Microsoft certifications within the first 6 months of employment

What we offer

  • Participation in creating new team supporting our offices in Poland and USA

  • Opportunities for development in advanced system/server administration area

  • Work in a company where the skills, knowledge and individual character of each person are valued

  • Flexible working hours

  • Remote work opportunities

  • Benefits: possibility to join medical care and Multisport, gifts for the wedding, birth of a child, birthday and holidays

  • Benefits

  • remote work opportunities

  • flexible working time

  • corporate library

  • no dress code

  • coffee / tea

  • christmas gifts

  • birthday celebration

Recruitment stages
1

Phone interview

2

Interview with a recruitment team (via MS Teams)

3

Decision

Medicalgorithmics S.A.

Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.

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Who are we looking for?

We are building a new team in our offices in Warsaw and Dallas, so that we are looking for skilled Help Desk Specialists to cover two work shifts. As a Help Desk Specialist, you will respond to support issues and questions through our ticketing system, over the phone, and instant message/chat – working to assess and diagnose computer hardware/software problems and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, and perform basic computer maintenance.

To ensure success as a Help Desk Specialist, you should have advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Help Desk Specialist provides fast and effective support