Oferta pracy

Helpdesk Team Leader

Medicalgorithmics S.A.About the company

9 000 gross / mth.

Medicalgorithmics S.A.

Aleje Jerozolimskie 81

Warszawa

Your responsibilities

  • Lead, coach, and develop a team of specialists by using methods that align with MedicAlgorithmics/MediLynx core values, expectations, and client-specific requirements

  • Work with all members of the technical team to ensure effective management of a 24/7 operation using varied channels of communication

  • Provide expertise and guidance to specialists to ensure resolution and other SLA objectives are met

  • Build support maintain technical/procedural documentation in support of internal and client-based activities

  • Build self-service library/portal that will allow employees and customers to resolve simple issues

  • Ability to follow defined processes and procedures

  • Proficient in using Microsoft Office, particularly Excel and PowerPoint

  • Instructs customers in the operation and maintenance of systems/equipment

  • Candidates must also be able to work any shift, holidays, and weekends

  • The Helpdesk Team Leader is a dynamic role; other duties will be assigned as appropriate to ensure the success of the team

Our requirements

  • Higher education in IT-related field or equivalent experience in a Technical Support/Help Desk environment or relevant experience in a technical field

  • Two years’ previous supervisory experience, preferably in a contact center or technical support center environment

  • Regularly demonstrates initiative in supporting the customer outside of expected job assignments, attention to detail and ability to multi-task talking to employees or clients while performing technical computer work

  • Fundamental understanding of coaching and people management; 2 years’ experience in a leadership role preferred

  • Work with diverse groups and individuals to set goals, establish priorities, and solve complex problems

  • A natural sense of urgency when dealing with timed priorities and the ability to meet service level agreements

  • Mature, self-motivated, and professional with excellent written and verbal communication skills

  • Attention to detail and ability to multi-task talking to customers while performing technical computer work

  • Strong problem solving/analytical abilities; Ability to demonstrate a solid understanding of software and hardware, basic network components, and technical concepts

  • Ability to understand and influence the customer experience for end-users and implement a strategy for consistent improvement

  • Must be proficient communicator in both Polish and English

  • ITIL Certification considered an asset

  • Must be willing to complete 1 or more Microsoft certifications within the first 6 months of employment

What we offer

  • Participation in creating new team supporting our offices in Poland and USA

  • Opportunities for development in advanced system/server administration area

  • Work in a company where the skills, knowledge and individual character of each person are valued

  • Flexible working hours

  • Remote work opportunities

  • Benefits: possibility to join medical care and Multisport, gifts for the wedding, birth of a child, birthday and holidays

  • Benefits

  • remote work opportunities

  • flexible working time

  • corporate library

  • no dress code

  • coffee / tea

  • christmas gifts

  • birthday celebration

Recruitment stages
1

Phone interview

2

Interview with a recruitment team (via MS Teams)

3

Decision

Medicalgorithmics S.A.

Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.

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