Oferta pracy

HR Administrator, Benefits, ERC Benefits

Amazon Services Europe Sarl

  • Opole

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work

Your responsibilities

  • Receive HR queries in English via phone, email or other communication channels and log contacts into the shared service case management system.

  • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

  • Excellent organizational and time management skills

  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.

  • Excellent verbal and written communication skills required

  • Ability to understand benefit terms and programs

  • Disciplined problem-solving skills and ability to execute solutions

  • The ability to prioritize quality and customer experience

  • Quick to take action to address an issue, and demonstrate strong judgement/decision making

  • Experience with rapid and complex changing work environment

  • Be part of a team that actively seeks employee feedback to improve levels of service.

Our requirements

  • A good command of the English language

  • Bachelor’s Degree or advanced college education in a related field and/or HR/Benefits related work experience

  • Computer literacy (Windows, Microsoft Office, Outlook)

  • Home Office Requirements:

  • A quiet and private place to work where you will not be disturbed.

  • Internet connection from a reliable provider with a speed of at least 20mbps as of Day 1 of your employment.

What we offer

Work from home allowance

Life insurance

Amazon Discount Code

Possible internal and/or international growth

Amazon Services Europe Sarl

ob summary This is a home office position - Role can be performed from anywhere within Poland. Flexible in working a shift schedule (in a 24/7 environment); Flexible in adhering to scheduled breaks. Join Amazon's Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

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