Oferta pracy

HR Advisor (Country Operations)

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85

Kraków

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

We are looking for:

HR Advisor
(Country Operations)Numer ref.: 143521BR

Job Description

Purpose:

Would You like to provide end to end Would You like to provide end to end HR Operations support to employees, line managers, and local HR executing of complex Local HR Processes, in line with existing policies and procedures? We are looking for HR passionate who would like to join our HR Team as HR Advisor

 

Roles and Responsibilities:

  • Management of end-to-end processes and cases according to established ways of working, Using Salesforce tool to log queries and updates,
  • Keeping customers updated on the status of open cases. Liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required in order to resolve cases.
  • Dealing with third party service providers
  • Meeting established KPI’s and SLA’s,
  • Timely escalation of complex queries to senior advisors, SME’s and policy teams,
  • Providing input for Knowledge Management within the team (including creation and ownership of documentation/ job aids),
  • Sharing best practices within the team, striving for continual improvement in service delivery.

Requirements

  • Tertiary qualification – preferably in HR or Business Administration,
  • Minimum 1 year work experience – previous experience in Shared Service, Call Centre, Service environment is an advantage,
  • Exposure to an administration and /or services oriented position preferable,
  • Experience in service excellence,
  • English (Good command, both written & oral),
  • SAP, Workday or Salesforce experience is an advantage,
  • Excel and analytical skills.

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:
Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.
Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service
External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal
Retail Technical Asset Operations Creative Solutions

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