Akzo Nobel

HR Advisor - Dutch Speaker

Akzo NobelO firmie

  • Krakowiaków 50, 02-255 Warszawa

    Warszawa, mazowieckie
  • Ogłoszenie wygasło 18 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista
We are looking for:
HR Advisor - Dutch Speaker
At Global Business Services
Warsaw Włochy

About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit www.akzonobel.com.

Perks & Benefits

  • Learning Cafeteria (incl. Percipio)
  • Laptops Monitors
  • Home office if applicable for a role
  • Medical package
  • Modern and colorful office
  • Integration events
  • Career mobility
  • Colourful culture

HR Advisor will be a part of global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.

This position serves as first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR.

Responsibility

  • Respond for questions and cases submitted by AkzoNobel’s employees via telephone or e-mail and register and control client cases in ServiceNow.
  • Update systems with the data entry requests, focusing on efficiency and quality processing.
  • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
  • Maintain and monitor case management tickets according to SLA’s.

Job requirements/Candidate profil

  • 1-2 years of relevant experience in a customer service environment.
  • Experience from HR Shared Service Center, general HR function or BPO structure is a great advantage.
  • Relevant higher education (preferably in HR).
  • Fluent in English and Dutch languages, both written and verbally is required.
  • Strong customer focus, and problem-solving skills ability to communicate effectively with internal clients.
  • Strong ‘can-do’ mentality and the capability to quickly learn and adapt to new ways of working.
  • Capable of working in a fast-paced, dynamic and multicultural environment.
  • Experience with HR supporting technology (case management software, telephony), knowing of ServiceNow would be an asset.

We offer

  • A fast-paced environment with the opportunity to grow.
  • Colorful culture and friendly atmosphere and colleagues that are fun to spend time with.
  • Private medical package, Multi Sport card and insurance.
  • Work in a modern and colorful office.
  • Integration events to keep you connected with colleagues.

About AkzoNobel

AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. Headquartered in the Netherlands, we operate in over 80 countries and employ around 35,000 talented people who are passionate about delivering the high performance products and services our customers expect. For more information please visit www.akzonobel.com.
HR Advisor - Dutch Speaker

HR Advisor will be a part of global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.

This position serves as first point of contact for all incoming queries from AkzoNobel’s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR.

Responsibility

  • Respond for questions and cases submitted by AkzoNobel’s employees via telephone or e-mail and register and control client cases in ServiceNow.
  • Update systems with the data entry requests, focusing on efficiency and quality processing.
  • Under general supervision, respond to basic and moderately complex inquiries about policies and procedures.
  • Using process knowledge to show customers how to retrieve information through the various channels (HR Portal).
  • Maintain and monitor case management tickets according to SLA’s.

Job requirements/Candidate profil

  • 1-2 years of relevant experience in a customer service environment.
  • Experience from HR Shared Service Center, general HR function or BPO structure is a great advantage.
  • Relevant higher education (preferably in HR).
  • Fluent in English and Dutch languages, both written and verbally is required.
  • Strong customer focus, and problem-solving skills ability to communicate effectively with internal clients.
  • Strong ‘can-do’ mentality and the capability to quickly learn and adapt to new ways of working.
  • Capable of working in a fast-paced, dynamic and multicultural environment.
  • Experience with HR supporting technology (case management software, telephony), knowing of ServiceNow would be an asset.

We offer

  • A fast-paced environment with the opportunity to grow.
  • Colorful culture and friendly atmosphere and colleagues that are fun to spend time with.
  • Private medical package, Multi Sport card and insurance.
  • Work in a modern and colorful office.
  • Integration events to keep you connected with colleagues.

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