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HR Advisor - International Mobility

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 20.07.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

    Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of seven Business Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

    Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT Equality and Individuals with Disabilities.

    HR Advisor - International Mobility
    Miejsce pracy: Kraków

    Take ownership of the end-to-end transfer process by managing International Transfers, Domestic Transfers (for expatriates), Repatriations and Termination activities as sending and/or receiving advisor.

    The IM Advisor is responsible for the following tasks:

    • Manage transfer as a project by holding accountability for and coordinating all transfer activities as per the process & policy.
    • Provide policy advice or/and clarify policy-related questions from the employee and the relocation advisor (and other parties if necessary e.g. line managers, business HR).
    • Focus on high quality customer service in each aspect of the transfer process by applying Beyond Service Excellence standards. That includes setting up and facilitating all briefing calls and adapting them (timing & content) to the employee’s circumstances & needs.
    • Cooperate closely with the Relocation Advisor making sure all applicable relocation services are delivered in timely manner.
    • Coordinate the communication & tasks of all relevant parties in the transfer process to deliver their service correctly & timely. Provide the updates on the progress of the transfer to business HR & line manager.
    • Prepare first time right documentation (including employment documentation, notifications) required as per process & policy applying data privacy principle.
    • Process the payroll actions as relevant for each transfer type aligned with the principles of the data privacy, financial controls & data quality.
    • Complete all actions as per the process & policy in timely manner (within agreed KPIs & SLAs).
    • Escalate complex cases and queries proactively & appropriately to: coach, Team Leader, Relocation Advisor, IM Subject Matter Experts.
    • Enable and promote best practice sharing between the team members striving for continual improvement of service delivery.


    • Fluent English - written and verbal (min. C1 level)
    • 1 year of work experience – previous experience in HR or service environment welcome
    • Strong customer focus and ability to use in practice service excellence principles
    • Ability to deal with large and complex volumes of information.
    • Team work - ability to cooperate with different parties involved in a transfer process to its successful resolution
    • Personal effectiveness - ability to plan, organize and coordinate own time and work and set priorities in a dynamic work environment
    • Initiative and focus on improvement
    • Strong IT skills (Microsoft suite of products).
    • Knowledge of SAP would be an advantage
    Find out more
    People with disabilities are welcome
    Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.